Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keelin Hopkins

Quality Customer Service
Eureka

Summary

Knowledgeable and dedicated customer service professional with extensive experience in retail and food industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

4
4
years of professional experience
4
4
years of post-secondary education

Work History

Medical Billing Liaison

Redwood Podiatry Group
04.2023 - 07.2023
  • Filed and updated patient information and medical records.
  • Collected payments and applied to patient accounts.
  • Posted payments and collections on regular basis.
  • Updated patient financial information to guarantee accuracy.
  • Liaised between patients, insurance companies, and billing office.
  • Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
  • Communicated with insurance providers to resolve denied claims and resubmitted.

Student Services Coordinator

Laurel Springs School
06.2021 - 01.2023
  • Assume responsibility for routine clerical detail, be self-motivated, and work without direct supervision.
  • Apply basic principles of good public relations in an office environment with significant telephone and customer interaction and subject to constant interruptions.
  • Informs students regarding the matriculation process and other student services programs.
  • Explains applications, requirements and restrictions, and provides students with general concurrent and dual enrollment program information and services.
  • Monitored curricula and course sequencing.
  • Supported student social, emotional and academic development.

Budtender

Satori Wellness
06.2021 - 02.2022
  • Answered questions about medicinal and recreational uses and effects and qualities of different strains.
  • Assisted medical use customers in identifying cannabis medicines and methods of medication that best fit individual needs.
  • Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in cannabis products.
  • Developed strong rapport with customers and created positive impression of business.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.

Operations Associate/Budtender

Livity
12.2020 - 05.2021
  • Followed all shipping and receiving procedures for goods and materials as directed by operations manager.
  • Communicated with internal personnel to provide status updates for both shipping and receiving dates.
  • Streamlined office operations by computerizing activities, managing customer communications, scheduling payments and tracking records and documents.
  • Collected, arranged and input information into database system.
  • Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.

Medical Receptionist

Mad River Women’s Health Clinic
11.2019 - 01.2020
  • Managed master calendar and scheduled appointments for 4 providers & 4 medical assistants based on optimal patient loads and clinician availability.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.

Education

Bachelor of Arts - Illustration

Academy of Art University
San Francisco, CA
09.2021 - Current

Skills

    Order fulfillment

Sales expertise

Creative problem solving

Multi-line phone talent

Money handling abilities

Good listening skills

POS systems expert

Typing 75 wpm

Customer service

Payment collection

Professional demeanor

Student support

Project Management

Organization and Time Management

Data Entry

Training and Development

Flexible and Adaptable

Timeline

Medical Billing Liaison

Redwood Podiatry Group
04.2023 - 07.2023

Bachelor of Arts - Illustration

Academy of Art University
09.2021 - Current

Student Services Coordinator

Laurel Springs School
06.2021 - 01.2023

Budtender

Satori Wellness
06.2021 - 02.2022

Operations Associate/Budtender

Livity
12.2020 - 05.2021

Medical Receptionist

Mad River Women’s Health Clinic
11.2019 - 01.2020

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Keelin HopkinsQuality Customer Service