Summary
Overview
Work History
Education
Skills
Languages
Websites
References
Timeline
Generic

Keeley Mckinley

Riverview,NB

Summary

With experience in customer service, sales, and administrative roles, I have developed strong analytical, communication, and teamwork skills. As a Claims Analyst at Blue Cross, I processed and adjudicated insurance claims with accuracy, collaborated with cross-functional teams to resolve discrepancies, and provided professional support to policyholders and healthcare providers. In the hospitality industry at Pomodori, I thrived in a fast-paced environment as a server, host, cook, and occasional shift manager, ensuring excellent customer experiences, coordinating front-of-house operations, and leading teams when needed. Additionally, as a Sales Associate at Calendar Club, I assisted customers with product selection, managed transactions efficiently, maintained store organization, and contributed to sales goals. My ability to adapt, problem-solve, and work collaboratively makes me a valuable asset in any dynamic workplace.

Overview

2
2
years of professional experience

Work History

Server/Cook/Host

Pomodori Pizza
Moncton, New Brunswick
12.2022 - Current
  • Provided exceptional customer service by taking accurate orders, making menu recommendations, and ensuring a positive dining experience.
  • Handled customer inquiries, complaints, and special requests with professionalism and problem-solving skills.
  • Processed payments, handled cash, and operated POS systems accurately.
  • Monitored food quality and presentation, ensuring consistency with restaurant standards.
  • Trained and mentored new employees, providing guidance on food prep, service standards, and customer interactions.
  • Stepped into a shift manager role as needed, overseeing daily operations, delegating tasks, and ensuring staff stayed on schedule.

Insurance Claims Analyst

Blue Cross
Moncton, New Brunswick
04.2024 - 08.2024
  • Maintained confidentiality of claimant information in accordance with privacy laws and regulations.
  • Processed and evaluated insurance claims to ensure accuracy, compliance, and timely reimbursement.
  • Reviewed medical documentation and invoices to prevent fraudulent, or excessive claims.
  • Utilized claims processing software to input, track, and update claim records efficiently .
  • Participated in team meetings and brainstorming sessions to discuss challenges, share insights, and implement strategies for optimizing workflow efficiency.

Sales Associate

Calendar Club
Moncton, New Brunswick
11.2022 - 12.2023
  • I greeted customers warmly, provided product recommendations, and assisted with inquiries to enhance the shopping experience.
  • Processed transactions accurately using POS systems, handling cash, credit, and returns efficiently.
  • Promoted seasonal sales and special offers to maximize revenue and meet daily sales targets.
  • Conducted inventory checks, and assisted in managing stock levels to prevent shortages or overstocking.
  • Collaborated with team members to ensure smooth daily operations, and achieve store sales goals.
  • Assisted in opening and closing duties, including cash reconciliation, and store cleanliness.

Education

BBA - Marketing

Acadia University
Wolfville, None
04-2027

Skills

  • Team member support
  • Customer service
  • Time management abilities
  • Effective communication
  • Software Proficiency
  • Critical Thinking
  • Multitasker
  • Cross-Functional Collaboration

Languages

English
Native/ Bilingual
French
Native/ Bilingual

References

References available upon request.

Timeline

Insurance Claims Analyst

Blue Cross
04.2024 - 08.2024

Server/Cook/Host

Pomodori Pizza
12.2022 - Current

Sales Associate

Calendar Club
11.2022 - 12.2023

BBA - Marketing

Acadia University
Keeley Mckinley