Keeley Harty
Medicine Hat,AB
Summary
Reliable and disciplined worker with experience at Tutti Frutti Frozen Yogurt and Argos Restaurant. Excelling in customer service and food safety practices. Known for maintaining a clean environment and training new staff, I effectively manage high-pressure situations while ensuring customer satisfaction and efficiency. Adaptable and enthusiastic, and love to provide great customer service.
Overview
2
2
years of professional experience
Work History
Frozen Yogurt Shop Worker
Tutti Frutti Frozen Yogurt
Medicine Hat, AB
03.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, tables, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods on my own.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly.
- Trained new employees.
- Cut and fill toppings, make yogurts, take payments, change yogurt flavours, answer phone calls, clean machines thoroughly, and do dishes.
Restaurant Hostess
Argos Restaurant
Medicine Hat, AB
05.2023 - 05.2024
- Demonstrated strong multitasking skills
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanour.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest and bringing out drinks and food for tables.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Complied with food safety and food hygiene regulations to safeguard public health.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Cleaned restrooms every shift, dusting, clearing tables and wiping them down.
Education
High School Diploma - Grade 12
Medicine Hat High School
Medicine Hat, ABSkills
- Energy and enthusiasm
- Patience and empathy
- Efficient work pace
- Reliability and punctuality
- Opening and closing duties
- Flexible schedule
- Maintaining cleanliness
- Food safety practices
- Following recipes
- Preparing toppings
- Adapting to rushes
- Stocking supplies
Languages
English
Limited Working
Accomplishments
• Provincial All Star Player Plaque 2023 U16 Volleyball
Additional Information
• Babysitting certificate
• Babysitting from 12 years of age until currently for many families with kids aged from 1-9
Timeline
Frozen Yogurt Shop Worker
Tutti Frutti Frozen Yogurt
03.2024 - Current
Restaurant Hostess
Argos Restaurant
05.2023 - 05.2024
High School Diploma - Grade 12
Medicine Hat High School