Keelan MacDougall
Halifax
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seeking a full-time, entry-level position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
NCCN Analyst
Veterans Affairs Canada
09.2023 - Current
- Updated client documentation for accurate, compliant and current records.
- Assisted clients with navigating and accessing benefits available within VAC.
- Supported clients and families with empathy and compassion during difficult times.
- Managed high-volume phone analyst tasks , maintaining professionalism and exceptional client service under pressure.
- Maintained up to date knowledge on policies and procedures for a plethora of different services/benefits.
Restoration Technician
System Care
01.2022 - 09.2023
- Intensive general labour with individual decision making throughout each task including: moisture mapping, client interaction, deploying and maintaining restoration gear, demolition.
Senior Server
The BG, Legendary Hospitality
05.2019 - 12.2022
- Senior server job at one of the busiest restaurants east of Montreal
- Supervised and trained several employees while additionally completing serving tasks.
Server/Bartender
Antojos, Legendary Hospitality
10.2019 - 05.2021
- Support, server and bartending experience at a busy restaurant.
Flooring Associate
Kent Building Supplies
05.2018 - 06.2019
- Client service responsibilities, retail upkeep and product knowledge
- At the end of my job I was acting department head, which included tasks such as: Scheduling, training,and direct client service among others.
Education
Bachelor of Science - Psychology
Dalhousie University
Halifax, NS04.2023
Diploma -
Riverview Rural High School
Sydney, NS06.2017
Skills
- Computer efficiency (Microsoft office, Mac or Windows OS, etc)
- Non-Violent Crisis Intervention (NVCI) training
- Applied Suicide Intervention Skills Training (ASIST)
- 8 years of customer/client service
- Supervisor experience
- Ability to lead
- Ability to work alone or with others
- Beginner to Intermediate French
- Research Writing
- Data Analysis
Certification
CanSkate Skating Camp, Cape Breton County Minor Hockey Association, Cape Breton Fiddler’s Run, Cape Breton Loaves and Fishes Christmas , Coxheath Elementary Fair, Dalhousie On Track Program, Dalhousie Student Union, Dalhousie Association for Psychology Students, SPCA, Starbucks Volunteer Loaves and Fishes, CBVRSB Mental Health Awareness, HRM Starbucks Green Shirt Volunteer, Sydney River Tennis Club, TED x MSVU, Walk for Alzheimer’s
Timeline
NCCN Analyst
Veterans Affairs Canada
09.2023 - Current
Restoration Technician
System Care
01.2022 - 09.2023
Server/Bartender
Antojos, Legendary Hospitality
10.2019 - 05.2021
Senior Server
The BG, Legendary Hospitality
05.2019 - 12.2022
Flooring Associate
Kent Building Supplies
05.2018 - 06.2019
Bachelor of Science - Psychology
Dalhousie University
Diploma -
Riverview Rural High School
Similar Profiles
Tina DufaultTina Dufault
Veteran at Veterans Affairs CanadaVeteran at Veterans Affairs Canada
Rebecka MasonRebecka Mason
Peer Support Coordinator - OSISS at Veterans Affairs Canada/Dept. Of National DefencePeer Support Coordinator - OSISS at Veterans Affairs Canada/Dept. Of National Defence
Ayomide WilliamsAyomide Williams
Project and Monitoring Officer at Veterans Affairs CanadaProject and Monitoring Officer at Veterans Affairs Canada
Shelagh WalshShelagh Walsh
Registered Nurse at Medavie Blue Cross/ Veterans Affairs Canada (contract)Registered Nurse at Medavie Blue Cross/ Veterans Affairs Canada (contract)
Sanila VargheseSanila Varghese
Registered Nurse at Ministry of HealthRegistered Nurse at Ministry of Health