Keegan Xing
Vancouver,BC
Summary
Highly organized and efficient individual with over 4 years of experience in high-volume office environments involving data collecting and managing while maintaining confidentiality. Known for attention to details and excellent communication skills. Adept at working in fast-paced environments and ensuring data is processed in a timely manner. Upbeat individual with friendly demeanor and sound judgment to handle communications with clients and users.
Overview
4
4
years of professional experience
Work History
Administrative Assistant/Web Developer/Advisor
Global Fortune Marketing Group
Vancouver, British Columbia
11.2019 - 03.2023
- Attained proficiency in website design and efficiently managed the CRM (customer relationship management) system as administrator.
- Managed physical and electronic data securely using CRM system and Microsoft Office Suite.
- Maintained up-to-date data by consistently checking with the source for accuracy.
- Analyzed user feedback and analytics, guiding continuous improvement of user experience.
- Answered questions from customers regarding services offered and concerns.
- Responded to customer issues to provide immediate resolution and improve retention.
- Implemented SEO best practices to improve website visibility and search engine ranking.
Block Clerk
ADESA Public Auction
Richmond, British Columbia
01.2019 - 04.2019
- Accurately inputted vehicle and sales data using the auction system.
- Recorded and documented all transactions consistently.
- Scanned documents and organized report forms.
Education
Bachelor of Science - Computing Science
Simon Fraser University
Burnaby, BC08-2019
Skills
- Data & Record Management: CRM Software
- Document Organizing: Google Workspace, Microsoft Office Suite (Word, Excel, PowerPoint), Adobe
- Web Development: CSS, JavaScript, SEO
- Content Management Systems: WordPress, Shopify
- Leadership & Team Collaboration: Slack, Zoom
Languages
- English (Professional)
- Chinese Mandarin (Native)
Affiliations
- Software modifications
- Content Creating (YouTube)
- Sports
- Music
- Painting
Timeline
Administrative Assistant/Web Developer/Advisor
Global Fortune Marketing Group
11.2019 - 03.2023
Block Clerk
ADESA Public Auction
01.2019 - 04.2019
Bachelor of Science - Computing Science
Simon Fraser University
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