Keegan Paterson
Revelstoke
Summary
In my 15+ years of high end hospitality, I have learnt that I like to enjoy where I live. Golf resorts and 5 Star hotel properties have taken my career to many places. The Fairmont Jasper Park Lodge, Fairmont St. Andrews Scotland, Shangri-la Toronto and Cairns, Cabot Cape Breton and Revelstoke Mountain Resort. Outside of work I enjoy playing golf and hockey, camping and hiking. The ability to escape from the hustle of a big city and relax in the woods or by the lake help drive me forward with a clear mind. Having traveled as much as I have, it is wonderful to meet people that are from these areas and give you a chance to explore new ideas in hospitality.
Overview
8
8
years of professional experience
Work History
Bar Manager
Revelstoke Mountain Resort
Revelstoke, BC
11.2023 - Current
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to provincial laws regarding alcoholic beverage services and customer regulations.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
Cabot Bar Manager
Cabot Cape Breton
Inverness, NS
06.2021 - 10.2023
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing improvement over prior onboarding process.
- Managed financial aspects of the business, including budgeting, forecasting, and reporting.
- Collaborated with kitchen team for seamless integration of food and beverage offerings.
- Along with running this location, I was also accountable for ordering all Liqour, Beer, RTD and bar supplies for 3 golf courses and the additional 3 outlets on property.
- Managed staff schedules and maintained adequate coverage for all shifts.
Assistant Banquet Manager
Shangri- La Cairns
Cairns AUS
03.2019 - 10.2019
- Streamlined communication between kitchen staff and servers for seamless event execution.
- Conducted pre-event meetings with staff to review event details, establishing clear expectations for performance.
- Ensured compliance with all health department regulations through regular inspections and ongoing education of staff members.
- Managed event setup and breakdown, adhering to strict timelines and maintaining the highest standards of cleanliness.
- Increased repeat business through exceptional customer service and attention to detail during events.
- Collaborated with sales team to create customized event proposals, resulting in increased bookings.
- Maintained accurate records of all banquet events including revenues generated, expenses incurred, and post-event evaluations.
- Resolved guest concerns promptly, maintaining a positive atmosphere throughout events.
Room Service Manager
Shangri-La Hotel, Toronto
Toronto, ON
10.2016 - 03.2019
- Promoted a positive work environment that encouraged teamwork, collaboration, and continuous learning among staff members.
- Collaborated with culinary teams to ensure consistent quality in food preparation and presentation.
- Managed inventory effectively, reducing waste and optimizing cost management efforts.
- Improved guest satisfaction by efficiently managing room service operations and addressing customer concerns promptly.
- Dealt with high levels of VIP guests from Corporate CEO's and a variety of celebrities.
- Attended labour meetings, budget meetings, banquet event meetings as well as dealing with Sales & Front Desk on a regular basis to deliver high end amenities to our clients.
Education
Diploma - Hotel And Resort Administration
Georgian College of Applied Arts And Technology
Barrie, ON04.2010
Skills
- Team Leadership
- Staff Training
- Event Coordination
- Training and mentoring
- Staff Scheduling
- Inventory Management
- Responsible Alcohol Service
- Health codes compliance
- Guest Interaction
- Issue Resolution
- Supply Ordering
Languages
English
Native or Bilingual
Timeline
Bar Manager
Revelstoke Mountain Resort
11.2023 - Current
Cabot Bar Manager
Cabot Cape Breton
06.2021 - 10.2023
Assistant Banquet Manager
Shangri- La Cairns
03.2019 - 10.2019
Room Service Manager
Shangri-La Hotel, Toronto
10.2016 - 03.2019
Diploma - Hotel And Resort Administration
Georgian College of Applied Arts And Technology