Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Keegan Paterson

Revelstoke

Summary

In my 15+ years of high end hospitality, I have learnt that I like to enjoy where I live. Golf resorts and 5 Star hotel properties have taken my career to many places. The Fairmont Jasper Park Lodge, Fairmont St. Andrews Scotland, Shangri-la Toronto and Cairns, Cabot Cape Breton and Revelstoke Mountain Resort. Outside of work I enjoy playing golf and hockey, camping and hiking. The ability to escape from the hustle of a big city and relax in the woods or by the lake help drive me forward with a clear mind. Having traveled as much as I have, it is wonderful to meet people that are from these areas and give you a chance to explore new ideas in hospitality.

Overview

8
8
years of professional experience

Work History

Bar Manager

Revelstoke Mountain Resort
11.2023 - Current
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Developed strong relationships with suppliers, negotiating favorable terms and pricing.
  • Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
  • Mentored and trained staff members to ensure exceptional customer service standards.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Adhered to provincial laws regarding alcoholic beverage services and customer regulations.
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.

Cabot Bar Manager

Cabot Cape Breton
06.2021 - 10.2023
  • Developed strong relationships with suppliers, negotiating favorable terms and pricing.
  • Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
  • Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing improvement over prior onboarding process.
  • Managed financial aspects of the business, including budgeting, forecasting, and reporting.
  • Collaborated with kitchen team for seamless integration of food and beverage offerings.
  • Along with running this location, I was also accountable for ordering all Liqour, Beer, RTD and bar supplies for 3 golf courses and the additional 3 outlets on property.
  • Managed staff schedules and maintained adequate coverage for all shifts.

Assistant Banquet Manager

Shangri- La Cairns
03.2019 - 10.2019
  • Streamlined communication between kitchen staff and servers for seamless event execution.
  • Conducted pre-event meetings with staff to review event details, establishing clear expectations for performance.
  • Ensured compliance with all health department regulations through regular inspections and ongoing education of staff members.
  • Managed event setup and breakdown, adhering to strict timelines and maintaining the highest standards of cleanliness.
  • Increased repeat business through exceptional customer service and attention to detail during events.
  • Collaborated with sales team to create customized event proposals, resulting in increased bookings.
  • Maintained accurate records of all banquet events including revenues generated, expenses incurred, and post-event evaluations.
  • Resolved guest concerns promptly, maintaining a positive atmosphere throughout events.

Room Service Manager

Shangri-La Hotel, Toronto
10.2016 - 03.2019
  • Promoted a positive work environment that encouraged teamwork, collaboration, and continuous learning among staff members.
  • Collaborated with culinary teams to ensure consistent quality in food preparation and presentation.
  • Managed inventory effectively, reducing waste and optimizing cost management efforts.
  • Improved guest satisfaction by efficiently managing room service operations and addressing customer concerns promptly.
  • Dealt with high levels of VIP guests from Corporate CEO's and a variety of celebrities.
  • Attended labour meetings, budget meetings, banquet event meetings as well as dealing with Sales & Front Desk on a regular basis to deliver high end amenities to our clients.

Education

Diploma - Hotel And Resort Administration

Georgian College of Applied Arts And Technology
Barrie, ON
04.2010

Skills

  • Team Leadership
  • Staff Training
  • Event Coordination
  • Training and mentoring
  • Staff Scheduling
  • Inventory Management
  • Responsible Alcohol Service
  • Health codes compliance
  • Guest Interaction
  • Issue Resolution
  • Supply Ordering

Languages

English
Native or Bilingual

Timeline

Bar Manager

Revelstoke Mountain Resort
11.2023 - Current

Cabot Bar Manager

Cabot Cape Breton
06.2021 - 10.2023

Assistant Banquet Manager

Shangri- La Cairns
03.2019 - 10.2019

Room Service Manager

Shangri-La Hotel, Toronto
10.2016 - 03.2019

Diploma - Hotel And Resort Administration

Georgian College of Applied Arts And Technology

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Keegan Paterson