Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Keegan Gallant

Dieppe,NB

Summary

Dynamic professional with a proven track record at Rogers Communications, excelling in customer service and problem-solving. Skilled in conflict resolution and computer proficiency, I significantly enhanced customer loyalty and team performance. Expertise in call center operations and client relations, I drive results and foster positive outcomes.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Rogers Communications
06.2018 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.

Acting Team Manager

Rogers Communications
04.2023 - 09.2023
  • Led employee relations through effective communication, coaching, training, and development.
  • Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
  • Improved overall team morale with effective motivational techniques like reward programs, recognition events, and transparent communication practices.
  • Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.

Automotive Technician

Volkswagen
05.2018 - 06.2018
  • Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.

Sales Associate

Princess Auto
09.2016 - 05.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

Block - Automotive Service Technician

New Brunswick Community College
Moncton, NB
06-2018

High School Diploma -

École Mathieu-Martin
Dieppe, NB
06-2017

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Call center experience
  • Computer Proficiency
  • Conflict Resolution
  • Complaint Handling
  • Client Relations
  • Product Knowledge
  • Call Center Operations

Languages

English
Native or Bilingual
French
Full Professional

Timeline

Acting Team Manager

Rogers Communications
04.2023 - 09.2023

Customer Service Representative

Rogers Communications
06.2018 - Current

Automotive Technician

Volkswagen
05.2018 - 06.2018

Sales Associate

Princess Auto
09.2016 - 05.2018

Block - Automotive Service Technician

New Brunswick Community College

High School Diploma -

École Mathieu-Martin

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Keegan Gallant