Keegan D'souza

• Utilized customer service, sales techniques, and product expertise to engage with prospects and recommend suitable products, consistently achieving daily
• Key Performance Indicators (KPIs) to maximize sales and meet objectives • Built customer loyalty by delivering exceptional service and tailoring brand narratives to the shop environment, resulting in increased customer retention and satisfaction

• Conceptualized, produced, and curated social media content for prominent companies such as Nescafe and Lee Kum Kee, utilizing a social media management
  approach and predetermined social editorial calendar
• Monitored and analyzed the reach and interaction of client brand postings and campaigns, delivering effective recommendations to stakeholders and driving
  digital traffic
• Conducted SEO analysis for the Design Horse/Verve Graphics website and generated ideas for various social media handles (i.e., Instagram, Twitter, Facebook,
  LinkedIn)

• Coordinated with the marketing team to develop Amazon A+ content by recommending changes to in-charge Graphic Designers via Adobe Suite, ensuring
  initiatives were completed within the deadline
• Created comprehensive reports using data visualization techniques to illustrate insights and trends, analyzed the engaging content of competitor brands, and
  created a competitive analysis report using the Amazon PI tool
• Contributed to strengthening the company's brand value by highlighting insights and recommendations through reports

GPA: 3.5/4