Keefe Hoyt
Visalia
Summary
Customer-focused professional willing to go the extra mile to meet customer needs, increase satisfaction and promote loyalty. Expertly handles diverse concerns with solution-focused mindset and attention to detail. Excels in research, documentation and problem-solving.
Overview
10
10
years of professional experience
Work History
Estimator
Central Valley Collision Repair
09.2024 - Current
- Developed strategies for improving efficiency in the body shop department.
- Prepared damage reports outlining all necessary repairs.
- Create estimates for insurance companies, detailing parts, and labor costs.
- Meet with customers to explain the repair process, and answer questions.
- Coordinate with other departments to ensure the timely completion of repairs.
- Order the parts required for vehicle repairs.
- Provide customer service by answering inquiries about repair status.
- Negotiate prices with suppliers to reduce the overall cost of repairs.
- Review damaged vehicles to determine repair costs and procedures.
- Performed diagnostic tests on vehicles to detect issues and root causes.
- Documented vehicle damage and condition by taking meticulous notes and photographs.
- Trained in CCC1 estimating software
Service Writer/Warranty Administrator
Hans Boat Works Inc.
01.2021 - 08.2024
- Analyze existing processes for potential cost savings initiatives.
- Coordinate with other departments within the organization to ensure seamless delivery of services.
- Manage inventory levels of parts necessary for servicing customers needs.
- Review customer billing statements for accuracy prior to release.
- Prioritize and delegate daily work tasks to meet anticipated project goals.
- Pitch in to complete various duties during peak periods or employee absences.
- Create written estimates and obtain customer consent to process.
- Work with sales personnel to price and schedule repair needs on new and used vessels.
- Discuss options with customers, helping each make optimal choices for individual needs.
- Provide leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Review and process all warranty claims to ensure accuracy of information.
- Develop and maintain relationships with vendors, suppliers, and other third-party providers related to warranty services.
- Promote high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Greet customers, listen to their concerns, and write up service orders.
Scale Technician
3G's Scale Services
09.2017 - 05.2020
- Troubleshoot and repair industry related products such as truck scales, a multitude of indicators, printers, and platform scales without assistance
- Modernize, upgrade and convert customer existing equipment
- Drive Safely and maintain a clean driving record
- Operate knuckle boom to off unload/load test weights.
- Performed routine maintenance and calibration on a variety of scales to ensure accuracy and reliability.
- Inspected equipment prior to performing any maintenance or calibration tasks.
Carpenter
Sierra Range Const./Carpenters union
10.2014 - 08.2017
- Read and understand specifications, drawings and blueprints to complete accurate, high-quality work
- Perform minor plumbing, irrigation, electrical, welding and concrete work
- Operate wheel loaders, skid steers, forklifts and other similar equipment
- Prepared sites for concrete work by breaking up concrete and leveling or contouring ground
- Adding fixtures and fittings such as door handles, locks, hinges, and closures
- Communicated with team members to coordinate efficient, safe work and meet job schedules
- Fit and install window frames, doors, door frames, door hardware, exterior and interior trim
- Performed heavy labor such as ditch digging, paving and hauling.
- Constructed forms for concrete pours in accordance with building codes.
- Installed interior trim work such as baseboards and moldings around windows and doors.
Education
GED -
Yavapai College
Prescott, AZ02.2007
Skills
- Problem solving
- Relationship Building
- Conflict Resolution
- Policy and Procedure Enforcement
- Customer Service
- Workflow Management
- Reliable and Responsible
- Critical Thinking
- Quality Control
- Positive Attitude
Education and Training
other
Timeline
Estimator
Central Valley Collision Repair
09.2024 - Current
Service Writer/Warranty Administrator
Hans Boat Works Inc.
01.2021 - 08.2024
Scale Technician
3G's Scale Services
09.2017 - 05.2020
Carpenter
Sierra Range Const./Carpenters union
10.2014 - 08.2017
GED -
Yavapai College
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