Keddy Friend
Stettler
Summary
Customer Service Representative with proven expertise at A & W Fast Food Restaurant, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Recognized for developing strong customer relations and effectively handling complaints, contributing to increased retention and positive feedback. Skilled in payment processing and team development.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
A & W Fast Food Restaurant
07.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Responded to customer requests for products, services, and company information.
Education
William E Hay Secondary
Stettler, ABSkills
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Complaint handling
- Complaint resolution
- Payment processing
- Team development
Timeline
Customer Service Representative
A & W Fast Food Restaurant
07.2024 - Current
William E Hay Secondary
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