Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Keaton Willis

Marysville

Summary

Ambitious retail manager with over 6 years of expertise in customer service excellence. Demonstrated success in leveraging rewards programs to enhance customer engagement. Proficient in training and mentoring staff to elevate service standards. Consistently meets and exceeds sales goals through effective team leadership.

Overview

4
4
years of professional experience

Work History

Assistant Store Manager

Bath & Body Works
Yuba CIty
04.2023 - Current
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Trained new employees on store policies, procedures, and customer service standards.
  • Implemented strategic marketing initiatives to drive revenue growth across multiple channels.
  • Assisted in recruiting efforts by interviewing candidates for open positions in the store.
  • Forecasted customer demand is used to set prices or credit terms for goods or services.
  • Coordinated and directed activities of businesses or departments concerning production, pricing, and sales.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Appraised inventory levels frequently, ordering new merchandise to keep quantities well-stocked.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Monitored progress by establishing plans, budgets, and measuring results.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itineraries, and scheduling appointments.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Monitored inventory levels and placed new orders for merchandise to keep the supply well-stocked.
  • Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Maintained inventory by checking merchandise to determine levels.
  • Analyzed sales data to identify trends and adjust strategies accordingly.
  • Delegated work to staff, setting priorities and goals.

Shift Supervisor

Starbucks
Gridley
09.2022 - 08.2023
  • Collaborated with management to plan special events or promotions.
  • Enforced company policies fairly while maintaining an open-door policy for staff concerns.
  • Communicated clearly with employees regarding job duties, expectations, and policies.
  • Assisted customers with product selection when needed.
  • Served as a role model for other employees by demonstrating professional behavior at all times.
  • Assigned tasks to team members based on their strengths and skill sets.
  • Resolved customer complaints in a timely manner.
  • Cultivated a performance-based and collaborative culture by recognizing achievements and excellent teamwork.
  • Assessed operations and adjusted scheduling to maximize productivity.
  • Coordinated shift workers for inventory receiving, auditing, and restocking.
  • Monitored staff performance to ensure quality standards were met.
  • Taught staff upselling techniques to meet revenue targets.
  • Resolved customer complaints and reported issues to senior management.
  • Enforced company policies, answered coworkers' questions, and trained new personnel.
  • Assigned tasks to employees and monitored productivity, performance, and task completion.
  • Identified the needs of customers promptly and efficiently.
  • Performed minor equipment repairs to keep jobs on task and notified themaintenance department of major machinery failures.
  • Resolved customer complaints promptly to maintain a high level of satisfaction.

Store Manager

Children's Place
Roseville
03.2022 - 09.2022
  • Updated POS system with new products and promotional offers.
  • Identified opportunities for cost savings through waste reduction initiatives.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Established customer service standards and monitored staff compliance.
  • Assessed operational efficiency of the store's departments.
  • Monitored inventory levels and placed orders to restock shelves.
  • Organized promotional events to increase product awareness.
  • Prepared monthly reports on sales figures, expenses, and profits.
  • Developed strategies to maximize sales and profitability.
  • Implemented efficient systems for tracking stock movement.
  • Performed regular price checks to ensure competitive pricing.
  • Ensured compliance with safety regulations and company policies.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Updated and maintained store signage and displays.
  • Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.

Manager/Retail Keyholder

Bath & Bodyworks
Yuba City
09.2021 - 01.2022
  • Provided leadership during times of organizational change or crisis situations.
  • Maintained up-to-date records of employee attendance, payroll information, and vacation requests.
  • Ensured compliance with regulatory requirements and industry standards.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Coached, mentored, and trained team members to improve their job performance.
  • Assessed team members' skillsets and assigned tasks accordingly for optimal efficiency.
  • Ensured compliance with industry regulations and company policies.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Enhanced team morale and retention through recognition programs and career development opportunities.
  • Enhanced customer satisfaction through the development of a customer service excellence program.

Education

High School Diploma -

Marysville High School
Marysville, CA
06-2020

Skills

  • Cash handling
  • Employee training
  • Inventory management
  • Sales forecasting
  • Budget management
  • Customer service
  • Visual merchandising
  • Team leadership
  • Flexible schedule
  • Customer service management
  • Transaction processing
  • Verbal and written communication
  • Customer experience
  • Retail operations
  • Staff supervision

Accomplishments

  • Photography

College Prep Photography

Timeline

Assistant Store Manager

Bath & Body Works
04.2023 - Current

Shift Supervisor

Starbucks
09.2022 - 08.2023

Store Manager

Children's Place
03.2022 - 09.2022

Manager/Retail Keyholder

Bath & Bodyworks
09.2021 - 01.2022

High School Diploma -

Marysville High School

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Keaton Willis