Keaton Ereth
Cypress
Summary
Detail-focused Data Analyst with knowledge in data warehousing, process validation and business needs analysis. Proven ability to understand customer requirements and translate into actionable project plans. Dedicated and hard-working with passion for Big Data.
Overview
10
10
years of professional experience
Work History
Data Entry
CR&R Waste and Recycling Services
05.2023 - Current
- Checked work orders for accuracy and made adjustments to residential and commercial accounts.
- Entered meticulous waste tonnage data
- Assists Cities, Schools, and coworkers with making adjustments and corrections to accounts.
Customer Service Representative
CR&R Waste and Recycling Services
05.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Routing Specialist
CR&R Waste and Recycling Services
05.2022 - 05.2023
- Provided support to drivers experiencing difficulties with their assigned routes or GPS devices, promptly resolving issues as they arose.
- Continuously updated existing routes based on feedback from drivers and customers alike, ensuring the most efficient and effective routes were in place.
- Maintained accurate records of routing data and driver performance metrics, supporting informed decision-making processes.
Data Analyst
Complete Office Of California
04.2016 - 05.2022
- Produced monthly reports using advanced Excel spreadsheet functions.
- Evaluated trends to understand competitive environments and assess current strategies.
- Created various Excel documents to assist with pulling metrics data and presenting them to give concise understanding of best placement for needed resources.
- Synthesized current business intelligence data to produce reports and polished presentations that highlighted findings.
- Identified and documented detailed business rules and use cases based on requirements analysis.
Warehouse Worker
Complete Office Of California
08.2014 - 03.2016
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Performed general housekeeping and cleaning tasks, including sweeping, pulling weeds and power washing.
- Completed daily cycle counts and quarterly inventories and resolved variances to maintain data accuracy.
Education
Bachelor of Social Science -
Cal Poly Pomona
Pomona, CA05.2020
Skills
- MS Office
- Detail-oriented
- Multitasking abilities
- Critical thinking
- Very experienced in MS Excel
- Experienced in MS Access
- Data validation
Timeline
Data Entry
CR&R Waste and Recycling Services
05.2023 - Current
Customer Service Representative
CR&R Waste and Recycling Services
05.2023 - Current
Routing Specialist
CR&R Waste and Recycling Services
05.2022 - 05.2023
Data Analyst
Complete Office Of California
04.2016 - 05.2022
Warehouse Worker
Complete Office Of California
08.2014 - 03.2016
Bachelor of Social Science -
Cal Poly Pomona
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