Keara Pattinson
Surrey
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
Work History
District Manager
Monarc Hospitality
04.2018 - Current
- Supervised multiple store locations, enforcing high-quality standards of operation and compliance.
- Optimized staffing levels to match store traffic patterns, improving customer service and reducing labor costs.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
- Championed a culture of continuous improvement by regularly soliciting feedback from employees and implementing changes based on their suggestions.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Cultivated strong relationships with store managers, offering guidance and support to achieve their targets.
- Built relationships with customers and community to establish long-term business growth.
Receptionist
Crystal Image Art
05.2012 - 12.2017
- Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information
- Confirmed appointments, communicated with clients, and updated client records.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Medical Office Assistant
Kerrisdale Station Medical Clinic
12.2014 - 07.2015
- Updated patient information and insurance details for accurate electronic medical records.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Education
High School Diploma -
DW Poppy Secondary School
Langley, BC06-2011
Skills
- Operations management
- Leadership skills
- Recruiting and hiring
- Customer service
- Staff development
- Strategic planning
- Training and coaching
- Interpersonal communication
- Attention to detail
- Time management
Timeline
District Manager
Monarc Hospitality
04.2018 - Current
Medical Office Assistant
Kerrisdale Station Medical Clinic
12.2014 - 07.2015
Receptionist
Crystal Image Art
05.2012 - 12.2017
High School Diploma -
DW Poppy Secondary School
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