Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keara Ollila

Corona

Summary

Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

5
5
years of professional experience

Work History

General Manager

The Boneyard
05.2025 - 09.2025
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Developed and implemented strategies to increase sales and profitability.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Interacted well with customers to build connections and nurture relationships.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Server/Bartender Supervisor

The Boneyard
12.2020 - 04.2025
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Answered customers' questions, recommended items, and recorded order information.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Served high customer volumes during special events, nights, and weekends.

Hostess/Server

Nottinghams
08.2020 - 10.2020
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered phone calls to take orders, give information and document reservations.

Education

High School Diploma -

Big Bear High School
Big Bear, CA
06-2021

Skills

  • Sales
  • Leadership and team building
  • Customer relations
  • Time management
  • Communication skills
  • Labor cost controls
  • Schedule management
  • Specials promotion
  • Positive and professional
  • Food running
  • Point of sale (POS) system operations
  • Multitasking and organization

Timeline

General Manager

The Boneyard
05.2025 - 09.2025

Server/Bartender Supervisor

The Boneyard
12.2020 - 04.2025

Hostess/Server

Nottinghams
08.2020 - 10.2020

High School Diploma -

Big Bear High School

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Keara Ollila