Keara Baxter-Elvery
Marmora
Summary
Detail-oriented professional with extensive experience in hospitality and retail sectors. Expertise in payment processing and team collaboration, resulting in enhanced customer experiences and effective issue resolution. Proven ability to manage high-volume check-ins while maintaining exceptional service standards and guest satisfaction. A committed Guest Services Agent specializing in customer service excellence and conflict resolution strategies in a positive and respectful manner.
Overview
1
1
year of professional experience
Work History
Guest Services Agent
Summer Hill Resorts
Picton
05.2024 - Current
- Greeted guests warmly upon arrival, ensuring a positive first impression.
- Managed guest check-ins and check-outs efficiently and accurately.
- Assisted guests with inquiries, providing information about resort amenities and services.
- Resolved guest complaints promptly, maintaining high satisfaction levels during stays.
- Handled payment processing and billing inquiries with attention to detail.
- Maintained a clean and organized front desk area for optimal service delivery.
- Managed guest check-in and check-out procedures, reservations, and payments.
- Greeted guests with a friendly and welcoming attitude.
- Responded to guests, including email, telephone, and in-person inquiries.
- Welcomed large volume of guests and improved overall customer service.
- Processed guest payments quickly and efficiently.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Mentored new staff on correct procedures, compliance requirements, and performance strategies.
- Responded to telephone calls from guests promptly and courteously.
- Assisted in resolving customer complaints in a courteous and professional manner.
- Developed lasting relationships with guests that built loyalty and drove resort revenue.
- Recommended local area establishments or services to suit guest interests and plans.
- Built and maintained productive relationships with employees.
Cashier
The Tambo Store
Picton
06.2024 - 08.2024
- Processed customer transactions efficiently at busy retail locations.
- Assisted customers in locating products and answering inquiries.
- Maintained cleanliness and organization of checkout area throughout shifts.
- Handled cash, credit, and debit transactions with accuracy and care.
- Managed inventory by restocking shelves and organizing merchandise displays.
- Provided exceptional customer service to enhance shopping experience.
- Followed company policies for returns, exchanges, and refunds diligently.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including counter tops, registers, windowsills and floors.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Answered customer questions and provided store information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Learned roles of other departments to provide coverage and keep store operational.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Maintained work area and kept cash drawer organized.
- Offered customers carry-out service at completion of transaction.
- Checked personal identifications during alcohol and tobacco sales.
Education
Central Hastings Secondary School
Madoc06-2028
Skills
- Customer service
- Conflict resolution
- Payment processing
- Team collaboration
- Time management
- Reservation systems
- Relationship building
- Complaint handling
- Guest services
- Check-in and Check-out procedures
- Writing and verbal communication
References
References available upon request.
Timeline
Cashier
The Tambo Store
06.2024 - 08.2024
Guest Services Agent
Summer Hill Resorts
05.2024 - Current
Central Hastings Secondary School