Keanuvy Varela
Brentwood
Summary
Professional supervisor with strong focus on team collaboration and achieving results. Skilled in managing daily operations, resolving conflicts, and ensuring compliance with company standards. Known for adaptability, reliability, and effective communication. Poised to make significant impact in any fast-paced environment.
Overview
4
4
years of professional experience
Work History
Shift Lead Supervisor
Cold Stone Creamery
01.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities shift operations and monitoring team performance.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Demonstrated versatility in performing various kitchen roles, from food prep to dishwashing, restocking supplies as needed during high-demand periods.
- Handled multiple in-store and online orders within a short time period to ensure no dissatisfaction.
- Opening the store and maintaining consisting inventory of food, prepping enough to last for closing shift.
Ice Cream Scooper/Cashier
Baskin Robbins
02.2022 - 10.2022
- Handled customer inquiries about flavors, ingredients, and potential allergens with knowledge and professionalism.
- Maintained cleanliness of the store through sweeping, mopping, and sanitizing workstations for an enjoyable environment.
- Managed time effectively during peak periods to provide fast service without compromising product quality or presentation.
- Served customers with speed and detail orientation, keeping team running smoothly throughout service fluctuations.
Sales Associate
Spirit Halloween LLC
08.2021 - 11.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Education
Associate of Arts - Studio Arts
Los Medanos College
Pittsburg, CA12-2024
High School Diploma -
Heritage High School
Brentwood06-2022
Skills
- Customer service focus
- Team leadership
- Highly Dependable
- Positive attitude
- Sales and upselling
- Active listening
- Organized and consistant
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Shift Lead Supervisor
Cold Stone Creamery
01.2023 - Current
Ice Cream Scooper/Cashier
Baskin Robbins
02.2022 - 10.2022
Sales Associate
Spirit Halloween LLC
08.2021 - 11.2021
Associate of Arts - Studio Arts
Los Medanos College
High School Diploma -
Heritage High School
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