Keanu Stapelberg
Calgary,AB
Summary
Proven security and hospitality professional with a track record of enhancing guest satisfaction and safety at Cowboys Dance Hall. Skilled in crisis management and customer service, demonstrating assertiveness and clear communication. Increased repeat clientele through exceptional service, contributing to a welcoming atmosphere. Expert in training staff and improving security measures, ensuring a safe environment for all.
Outgoing and personable with excellent communication and interpersonal skills. Possesses understanding of crowd management and conflict resolution, coupled with strong observational abilities. Focused on creating welcoming and safe environment for all guests.
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
2
2
years of professional experience
Work History
Door Host
Greta Bar
02.2024 - Current
- Maintained a safe and welcoming environment by addressing any conflicts or disputes in a professional manner.
- Worked alongside marketing team members in promoting specific themed nights or events, contributing to increased attendance.
- Provided exceptional customer service which led to an increase in repeat clientele and positive online reviews.
- Increased guest satisfaction by promptly addressing their concerns or inquiries at the door.
- Ensured compliance with local laws and regulations related to alcohol consumption, identification checks, and safety protocols.
Security Guard
Cowboys Dance Hall
05.2023 - 10.2023
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Did Artist protection for various Celebrities and artist.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Detected potential risks early by remaining vigilant during shifts and reporting suspicious activity immediately.
- Enhanced security measures for VIP visits, coordinating closely with executive protection teams.
Security Guard
Cowboys Casino
12.2022 - 05.2023
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked and verified photo identification prior to granting facility access.
- Completed full building and grounds patrols to spot and investigate concerns.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded to emergencies promptly, ensuring the safety of all individuals on site.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Prevented unauthorized access to sensitive areas by verifying credentials and enforcing strict entrance policies.
- Improved response time to incidents by maintaining clear communication channels with team members.
- Reduced false alarm responses, accurately assessing and responding to security alerts.
- Enhanced security measures for VIP visits, coordinating closely with executive protection teams.
- Improved team response times with thorough training on emergency procedures.
- Reduced incidents of theft and vandalism, maintaining vigilant surveillance over high-risk areas.
- Developed emergency evacuation plans, ensuring staff readiness in case of incident.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
Bartender
West Gate Socials
09.2022 - 02.2023
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Education
High School Diploma -
International School of Dusseldorf
Niederheinstrasse 336 Dusseldorf Germany04-2020
Skills
- Tactfulness
- Assertiveness
- Cross-cultural sensitivity
- Professional Attitude
- Clear Communication
- Reliability
- Train staff
- Negotiation
- Training and mentoring
Languages
English
Native or Bilingual
Timeline
Door Host
Greta Bar
02.2024 - Current
Security Guard
Cowboys Dance Hall
05.2023 - 10.2023
Security Guard
Cowboys Casino
12.2022 - 05.2023
Bartender
West Gate Socials
09.2022 - 02.2023
High School Diploma -
International School of Dusseldorf
Similar Profiles
Shade PendletonShade Pendleton
Cash at Greta Bar YEGCash at Greta Bar YEG
MOHAMED ALI SAOUDMOHAMED ALI SAOUD
DAQ ( Remise a Niveau ) at GRETA ( organisme de formation )DAQ ( Remise a Niveau ) at GRETA ( organisme de formation )
Sierra OrrillSierra Orrill
Front Desk Clerk at Greta SteinFront Desk Clerk at Greta Stein