Keanu Lewis
Scarborough,ON
Summary
Enthusiastic and Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
2
2
years of professional experience
Work History
Customer Service Agent (Sales)
Kinlocks Auto Supply
03.2020 - 09.2021
- Greeted and assisted customers in a friendly and professional manner
- Presented information clearly and concisely to customers regarding product features, pricing, and availability to assist them in making informed purchasing decisions
- Demonstrated great interpersonal skills to build rapport with clients, ensuring to engage potential customers to promote services to increase sales and revenue
- Maintained customer satisfaction with quick and professional handling of various day-to-day scenarios
- Solved customer challenges by offering relevant products and services, providing timely responses, and referring to relevant team members
- Incorporated feedback from management to improve performance and customer satisfaction
- Engaged potential customers by demonstrating enthusiasm for products or services offered and highlighting their benefits
- Helped customers locate products and checked store systems for merchandise at other sites.
Education
Diploma - Business
Centennial College of Applied Arts And Technology
06.2024
Skills
- Ability to work well in a team and independently with minimal supervision
- Excellent written and verbal Communication skills
- Proficient in leveraging interpersonal skills to establish rapport and adeptly adapt to individual needs
- Skilled in sales, proficient in influencing decisions and fostering engagement
- Great organizational skills with the ability to adapt to changing priorities quickly
- Customer Service
Volunteer Work
Junior Club Representative, Clarendon Youth Club, Clarendon, Jamaica, 07/01/18
- Organized and led meetings with clients/families to discuss club activities, events, and initiatives.
- Planned and coordinated event timelines, task assignments, and resource plans, ensuring the successful execution of diverse workshops, social events, and community projects.,
- Leveraged strong communication skills to foster unity, keeping clients, families, and colleagues well-informed and engaged regarding upcoming events, initiatives, and opportunities.,
- Develop linkages with community partners and agencies so that the clients/families are aware of recreational supports that are available after the program ends.
- Engaged in post-event evaluations and feedback sessions, utilizing gained insights to consistently enhance upcoming initiatives and elevate the overall member experience.
Training
Certified in MOS Word
Timeline
Customer Service Agent (Sales)
Kinlocks Auto Supply
03.2020 - 09.2021
Diploma - Business
Centennial College of Applied Arts And Technology
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