Keandra Hopko
Winnipeg,MB
Summary
Proven Waitress/Server with a track record of enhancing customer satisfaction by leveraging strong multitasking abilities and exceptional customer service skills. Excelled in maintaining cleanliness and order accuracy, boosting sales through strategic upselling. Skilled in cash handling and team collaboration, consistently delivering top-notch dining experiences. Professional server with high standards and strong track record of delivering exceptional dining experiences. Skilled in customer service, order accuracy, and multitasking in fast-paced environments. Known for effective teamwork, adaptability, and maintaining positive atmosphere even during peak hours. Thrives on achieving results and ensuring guest satisfaction. Thoroughly enjoy getting to know regular customers and reeling more customers in!
Overview
5
5
years of professional experience
Work History
Waitress/Server
Chicken Chef
06.2023 - 06.2024
- Inspected dishes and utensils for cleanliness.
- Processed orders and sent to kitchen employees for preparation.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
- Answered customers' questions, recommended items, and recorded order information.
Waitress/Server
Sing Fei Chinese Restaurant
01.2023 - 05.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Answered customers' questions, recommended items, and recorded order information.
Sandwich Artist
SUBWAY®Restaurants
11.2019 - 02.2020
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
Education
Stonewall Collegiate
Stonewall, MB06.2022
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Cash Handling
- Payment Processing
- Food Running
- Memory retention
- Table Setting
- Dining area maintenance
- Order Taking
- Cleanliness
Languages
English
Native or Bilingual
Timeline
Waitress/Server
Chicken Chef
06.2023 - 06.2024
Waitress/Server
Sing Fei Chinese Restaurant
01.2023 - 05.2024
Sandwich Artist
SUBWAY®Restaurants
11.2019 - 02.2020
Stonewall Collegiate
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