Keandra Franklin
Mojave
Summary
Dynamic professional with extensive experience in store operations at Family Dollar, excelling in customer service management and employee training. Proven ability to enhance store performance through effective inventory control and problem-solving skills, resulting in improved customer satisfaction and operational efficiency. Reliable team player committed to maintaining a safe and organized environment.
Overview
15
15
years of professional experience
Work History
Key Carrier
Stater Brothers
Mojave, CA
01.2022 - Current
- Assisted in daily store operations, ensuring compliance with safety protocols and procedures.
- Trained new employees on customer service standards and operational procedures.
- Monitored inventory levels, facilitating timely restocking of merchandise to meet customer demand.
- Collaborated with management to implement promotional displays and maintain store presentation standards.
- Maintained a clean and organized store environment, contributing to a positive atmosphere for both employees and customers.
Caregiver
IHSS In Home Support Services
Mojave, CA
05.2011 - Current
- Provided personal care assistance to clients, enhancing daily living activities and comfort.
- Administered medications and monitored health conditions, ensuring compliance with care plans.
- Developed individualized care strategies based on client needs and preferences, promoting well-being.
- Assisted clients with mobility and transportation, facilitating access to community resources.
Store Manager
Family Dollar
Mojave, CA
06.2013 - 01.2022
- Oversaw daily store operations to ensure optimal customer service and product availability.
- Trained and mentored staff on operational procedures and best practices for efficiency.
- Managed inventory control processes, minimizing stock discrepancies and optimizing replenishment schedules.
- Developed promotional displays to enhance product visibility and drive sales growth.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Education
High School Diploma -
Eastside High School
Lancaster, CA06.2009
Skills
- Store operations
- Employee scheduling
- Store maintenance
- Delegation
- Customer service
- Workplace safety
- Cash handling
- Customer service management
- Training and mentoring
- Multitasking and prioritizing
- Problem-solving
- Reliability
- Excellent communication
- Critical thinking
Timeline
Key Carrier
Stater Brothers
01.2022 - Current
Store Manager
Family Dollar
06.2013 - 01.2022
Caregiver
IHSS In Home Support Services
05.2011 - Current
High School Diploma -
Eastside High School