KEANA TOLENTINO
Indio
Summary
I am a hard, dedicated worker. I have worked with kids as a babysitter, professionals in the healthcare field as a volunteer, high school and college athletes as a student athletic trainer. I am very versatile. I am a fast learner and will gladly accept help or give help to anyone in need. I am willing to learn new things and grow as a person wherever I can get an opportunity.
Overview
8
8
years of professional experience
Work History
Main Banker
Fantasy Springs Resort Casino
06.2021 - Current
- Enhanced customer satisfaction through timely resolution of issues and effective communication with team members.
- Contributed to the overall success of the casino''s financial department through diligent attention to detail and strong work ethic.
- Managed large sums of money efficiently, reducing the risk of loss or discrepancies in accounting records.
- Assisted in training new Main Bankers, sharing knowledge of best practices and fostering a supportive learning environment.
- Oversaw the distribution of funds to various casino departments, ensuring smooth operations across all gaming areas.
- Organized currency inventory effectively, making certain that adequate amounts were available at all times for casino operations needs.
- Maintained a balanced main bank by conducting daily audits and reconciliations.
Lead Supervisor
Haus of Poké
03.2017 - 10.2020
- Demonstrated strong leadership skills, motivating team members to reach their full potential through coaching and mentoring efforts.
- Assisted upper management in achieving long-term company objectives with timely execution of key projects.
- Instructed employees on proper cleaning and sanitation of equipment and surfaces.
- Enhanced customer satisfaction with timely responses to inquiries and effective resolution of issues.
- Deployed corrective actions quickly to maintain strong quality standards and protect consumers.
Lead Receptionist
Michigan City Animal Hospital
03.2019 - 07.2020
- Trained new receptionists on company policies, software systems, and best practices for exceptional client service delivery.
- Effectively managed multiple phone lines including transferring calls appropriately or taking detailed messages when needed.
- Provided exceptional customer service through effective communication skills via telephone, email correspondence or face-to-face interactions with clients.
- Managed inventory of office supplies, placing orders as necessary to maintain optimal stock levels while minimizing costs.
- Supported management with accurate data entry, report generation, and record-keeping tasks to ensure smooth daily operations.
- Maintained a clean and professional reception area, creating a welcoming environment for clients upon arrival.
- Enhanced customer satisfaction by efficiently managing the front desk operations and handling high call volumes.
- Increased office efficiency by coordinating appointments, maintaining detailed records, and providing timely reminders.
Education
High School Diploma -
Cathedral City High School
Cathedral City01.2015
Skills
- Strong verbal communication
- Extremely organized
- Team leadership
- Food preparation experience
- Food safety certified
- Logging temperatures of food items
- Proficient in customer service
- Service-oriented team player
- Experience working with adults
- College athletics
- Competitive
- Adaptable
- Time management
Timeline
Main Banker
Fantasy Springs Resort Casino
06.2021 - Current
Lead Receptionist
Michigan City Animal Hospital
03.2019 - 07.2020
Lead Supervisor
Haus of Poké
03.2017 - 10.2020
High School Diploma -
Cathedral City High School
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