Keana Neyelle
Yellowknife,NT
Summary
A highly motivated and adaptable individual seeking a part-time employment opportunity with flexible scheduling. Demonstrated experience in customer service and general labor, complemented by a strong commitment to continuous learning and team success. Proficient in time management, task prioritization, and maintaining high levels of operational efficiency. Possesses excellent attention to detail and strong communication skills, including telephone and email etiquette. Capable of handling challenging interactions with professionalism and maintaining composure in fast-paced environments. Eager to leverage organizational skills to contribute to entry-level opportunities that support company growth and drive problem-solving initiatives. Ready to commit to a dynamic team and stay current with industry trends to ensure successful growth.
Overview
10
10
years of professional experience
11
11
Certifications
Work History
Administration Trainee
Administrative Skills Building
Yellowknife, NT, NT
11.2025 - 02.2026
- Assisted in scheduling appointments and meetings for staff and clients.
- Managed daily office operations to ensure efficient workflow and support team activities.
- Supported training programs by helping new employee acclimate to company procedures.
- Monitored office supplies inventory and placed orders as needed to maintain stock levels.
- Performed various administrative duties, entered data into system and maintained documents.
- Provided help to mail room staff by sorting incoming mail and distributing to appropriate employees.
- Organized filing systems for both hard copy and electronic documents.
- Greeted visitors in a professional manner, signed them in and provided assistance as needed.
- Answered phone calls, responded to emails and directed inquiries appropriately.
- Created spreadsheets to track expenses and monitor budgets.
- Provided administrative support including scheduling meetings, preparing agendas, organizing catering services and coordinating travel arrangements.
- Performed research on topics related to the organization's operations.
- Prepared correspondence including memos, letters, invoices and other documents using Microsoft Office Suite applications such as Word, Excel and PowerPoint.
- Provided support with onboarding processes for new employees including creating accounts, setting up workstations.
- Solved minor customer issues and escalated major problems to supervisor.
- Maintained positive working relationship with fellow staff and management.
- Maintained front desk to provide positive first impression.
- Reviewed and approved vendor invoices.
- Offered reception coverage to relieve staff during absences or breaks.
- Assisted with set up for social events and food deliveries.
- Managed multi-line phone system and routed calls efficiently.
- Scheduled appointments and maintained organized calendar for executives.
- Handled incoming mail and packages, distributing them to appropriate departments.
- Scheduled and confirmed appointments.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
Tour Guide Volunteer
North Star Adventures
Yellowknife, Northwest Territories
10.2025 - 11.2025
- Guided individuals and groups through historical and cultural sites, enhancing visitor experiences.
- Answered visitor inquiries and provided tailored recommendations for additional attractions.
- Acted as a driving or cycling guide for various groups, ensuring safety and engagement.
- Accompanied themed outings, including food tours, ghost stories, and literary history explorations.
- Demonstrated strong communication skills to effectively interact with diverse audiences.
- Exhibited flexibility and openness to change in dynamic environments.
- Utilized sensitivity and understanding to address visitor needs and concerns.
- Maintained accurate inventory records to support operational efficiency.
- Collected visitor feedback post-tours to identify areas for improvement and enhance future experiences.
- Maintained safety protocols while guiding groups through various locations to ensure visitor well-being.
General Labor Construction Worker
Aecon Water Infrastructure
Yellowknife, Northwest Territories
06.2025 - 09.2025
- Maintained cleanliness and organization across work areas.
- Assisted skilled tradespeople with various tasks and physical support.
- Operated power tools and equipment safely and effectively.
- Executed heavy lifting tasks, ensuring proper handling of equipment.
- Collaborated with team members to enhance workflow and productivity.
- Followed instructions diligently while remaining aware of surroundings.
- Managed warehousing paperwork for fuel truck operations.
- Demonstrated ability to multitask efficiently in fast-paced environments.
- Identified potential hazards in the workplace and took corrective action where necessary.
- Inspected equipment for proper functioning prior to use.
- Followed instructions from supervisors regarding specific tasks or jobs to be completed.
- Participated in team meetings to discuss project progress and review safety protocols.
- Worked collaboratively with fellow employees to complete assigned tasks efficiently.
- Completed variety of physical labor tasks.
- Performed physical activities requiring heavy lifting, walking and standing for long periods of time.
- Maintained clean, safe working environment by removing debris from job site prior to shift completion.
Babysitter
Family/Personal Babysitter
Yellowknife, Northwest Territories
06.2022 - 08.2025
- Responsibly watched children while parents were out.
- Demonstrated reliability by arriving on time and completing tasks as scheduled.
- Maintained availability to assist parents whenever needed.
- Exhibited strong emotional intelligence in interactions with others.
- Fostered effective communication through active listening and thoughtful responses.
- Practiced empathy by understanding and supporting others' perspectives.
- Displayed a positive attitude in all engagements.
- Utilized kind speech and offered assistance to colleagues as required.
- Monitored children's safety during outdoor play and organized group games to enhance teamwork skills.
- Prepared nutritious meals tailored to children's dietary restrictions and preferences.
- Coordinated transportation for children to and from school, extracurricular activities, and playdates.
- Developed engaging activities to promote social interaction and cognitive development among children.
- Communicated regularly with parents about children's progress, routines, and any concerns.
- Maintained a clean and organized play environment, ensuring all toys and materials were safe and accessible.
- Supervised quiet time and naptime, ensuring children rested and recharged for activities.
- Acknowledged mistakes by apologizing when necessary.
- Completing light housekeeping tasks such as tidying up toys and books.
- Remaining alert at all times while caring for multiple children simultaneously.
- Teaching good manners by setting clear expectations for behavior in various settings.
Customer Service Cashier
Rochdi's Independent Grocer
Yellowknife, Northwest Territories
10.2021 - 02.2023
- Assisted customers by providing information on product availability.
- Restocked items to maintain organized displays and proper placements.
- Operated cash registers for cash and credit card transactions efficiently.
- Restocked clothing items and folded apparel in Joe Fresh section.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
- Greeted customers and answered any questions they had about the store's products and services.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Trained new team members in cash register operation, stock procedures, and customer services.
cashier
Canteen Shop
Délı̨ne, Northwest Territories
07.2016 - 03.2022
- Operated popcorn markers and slush puppy machine to enhance customer experience.
- Stocked food items in shelves and fridge for optimal product availability.
- Processed customer payments accurately and issued correct change promptly.
- Provided excellent customer service while ringing up purchases quickly and accurately.
- Greeted customers in a friendly and professional manner.
- Assisted with stocking shelves with new inventory from back room storage areas.
- Performed daily opening and closing duties such as counting money in the register drawer.
Education
Aurora College
Yellowknife, NT01-2026
High School -
Sir John Franklin High School
Yellowknife, NT01-2024
Skills
- Effective communication
- Team collaboration
- Inventory & Cash management
- Front desk operations
- Conflict resolution
- Worksite safety awareness
- Organizational skills
- Computer proficiency
- Housekeeping basics
- Task prioritization
- Certified in first aid and CPR
- Job skills development
- Customer service assistance & interaction
Certification
Class 5p drivers license
Timeline
Administration Trainee
Administrative Skills Building
11.2025 - 02.2026
Tour Guide Volunteer
North Star Adventures
10.2025 - 11.2025
General Labor Construction Worker
Aecon Water Infrastructure
06.2025 - 09.2025
Babysitter
Family/Personal Babysitter
06.2022 - 08.2025
Customer Service Cashier
Rochdi's Independent Grocer
10.2021 - 02.2023
cashier
Canteen Shop
07.2016 - 03.2022
Aurora College
High School -
Sir John Franklin High School