Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keana Mitchell

San Bernardino

Summary

Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations. Accepts challenges to further develop skills to grow professionally, offer diversity, knowledge, and growth within the company.

Overview

9
9
years of professional experience

Work History

Sheriff Corrections Assistant I

Riverside Sheriff Department
10.2021 - Current
  • Applies knowledge of specific laws, law enforcement codes, rules and regulations to receive and process court documents. Interprets court proceedings to determine which inmates are released or detained; ensures inmates are sent to the correct court on the proper date and time.
  • Administers inmate booking; inputs charges into the Jail Information Management System, runs queries through the California Law Enforcement Tracking System, and National Crime Information Center computer automated criminal information tracking systems.
  • Reviews booking charges for accuracy; and applies bail schedule and rules to determine if charges are eligible for bail.
  • Applies analytical functions to determine the nature of crimes committed and process sentencing.
  • Verifies court information in inmate's file and applies appropriate rules and regulations.
  • Receives cash or Postal money orders for inmates crediting proper inmate accounts; and reconciles daily receipts and register transactions.
  • Prepares documents using Microsoft Word and Microsoft Excel. Updates files on the computerized Jail Information Management System on inmates being transferred to other Federal, state or local agencies. May coordinate with appropriate agency liaison for the transfer of an inmate to their facility.
  • Applies research methods to analyze and process data using the Jail's REDs system
  • Tracks and monitors data of individuals who may have a warrant out for their arrest.
  • Reviews, validates, and entry of data into various systems with a high level of accuracy.
  • Daily contact with other departments to ensure that standards and procedures are followed pertaining to incarcerated persons.
  • Obtains confidential information for accuracy of data while gathering documents and research data on assigned topics, using databases, files, spreadsheets, and / or other systems and sources.
  • Processes booking files while completing multiple assignments simultaneously, including research of missing information, verifying status, and contacting internal / external agencies.
  • Support other areas of responsibilities including but not limited to incoming and outgoing call types.
  • Promotes a safe working environment.

Senior Recreation Leader

City Of Colton
06.2023 - 11.2023
  • Coordinated staff volunteers to supervise events and facilitate scheduled activities.
  • Factored-in abilities, needs and interests of participants in development of events and programs.
  • Developed positive and productive relationships with kids, parents and staff.
  • Engaged participants in recreational activities and team-building exercises.
  • Provided technical assistance to site leader to help coordinate diverse projects.
  • Developed and monitored safety policies and procedures to facilitate safety of participants.
  • Trained staff members on conducting events and following safety procedures.
  • Accomplished multiple tasks within established timeframes.
  • Managed and motivated employees to be productive and engaged in work.
  • Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions.

Sheriff Corrections Assistant Trainee

Riverside Sheriff Department
04.2021 - 10.2021
  • Attended training courses to build understanding of processes, techniques and industry.
  • Increased training efficiency by working closely with supervisor and coworkers, asking questions, and giving honest, detailed feedback.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
  • Became knowledgeable with the Sheriff's Department systems such as CLETS, JIMS, and other procedures.
  • Accessed booking charges and other crime statistics into/from computerized law enforcement tracking systems and processed necessary forms for inmates due to be released.
  • Interacted with Bail Agents regarding inmates who may be eligible for bail; processed file based on the office's bail procedures.
  • Communicated with the public while keeping personal information and processes confidential.
  • Used software systems such as Microsoft Word, Excel, Outlook and Spreadsheet as required.
  • Communicated considerately and effectively with team members, other organizations, and various levels of management regarding practices.
  • Resolved customer inquiries, issues, and problems, while taking appropriate action to the satisfy the customer.

Retail Sales Associate

Ross Dress for Less
07.2020 - 12.2020
  • Greeted customers and helped with product questions, selections and purchases.
  • Utilized the company's POS system to check pricing, scan items, apply discounts, administer returns, and print receipts.
  • Utilized the Loss Prevention Awareness program, the Shortage Highway, the Store Protection Specialist (SPS) position (where applicable), and merchandise protection standards.
  • Demonstrated integrity and honesty in all interactions with associates and customers.
  • Collaborated with other team members to keep the sales floor area clean and organized at all times.
  • Safeguarded confidential information, cash and credit card information, and merchandise.
  • Followed all Mark-Out-of-Stock (MOS) policies, including the identification of MOS merchandise, proper processing of each piece and the notification of store leadership to review and approve all disposals.
  • Followed all policies and procedures concerning cash, check, charge card and refund transactions, voids and offline procedures.
  • Maintained a high level of awareness and accuracy while handling bankable tenders.
  • Demonstrated a sense of urgency to efficiently perform role.
  • Maximized productivity by executing all practices and minimizing steps and touches in work flow.
  • Worked on projects with other team members to ensure that customers received a great experience while visiting the location.

Student Secretary

San Bernardino Valley College, Office of Instruction
05.2018 - 01.2019
  • Answered phones, greeted students, faculty, staff, and guests.
  • Assisted students with forms, and answered questions regarding the Office of Instruction.
  • Assisted in creating marketing materials for the office and in filing mass documents.
  • Processed monthly inventory of all office supplies using Microsoft Excel and submitted a report to supervisor to be ordered.
  • Re-stocked and maintained organization of office supply cabinets and drawers.
  • Scanned, filed, and other clerical duties as assigned by direct supervisor to maintain office organization.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Created and maintained detailed administrative processes and procedures for the best outcome of students and faulty members.
  • Directed faulty and students in directions that were relevant to their needs.
  • Reviewed drafts for certain projects that pertained to student events.


Recreation Leader

City of Colton
05.2015 - 09.2018
  • Planned, organized and led programs of recreational activities at city parks and community centers.
  • Assisted in leading activities such as sports, arts and crafts, games, tournaments, special events and other special activities.
  • Conducted statistical research, prepared oral and written reports, and maintained appropriate records using Microsoft Word and Excel.
  • Engaged with customers to assist them in finding the proper solutions to meet their needs.
  • Promoted recreation and sport programs in order to ensure that residents are aware of available opportunities and activities.
  • Resolved customer issues and inquiries through the research and analysis of data, reconciliation of inquiries or transactions, and utilization of computer programs/systems.
  • Validated customer's identity using external reference tools and by obtaining information directly from the customer.
  • Reported directly to a supervisor overseeing a key function within the organization and work directly with peers to achieve key deliverables.
  • Decision making ability, along with problem solving skills.
  • Ability to work across relevant areas with attention to detail, develop the business and services to improve customer satisfaction and efficiency, handle risks appropriately, develop and complete business plans, manage information, and provide excellent service to customers.
  • Researched and analyzed information pertaining to specific customers.
  • Gathered information to create presentations and strategies to improve communication with the community.

Education

Bachelor of Arts - Criminal Justice

California State University - San Bernardino
San Bernardino, CA
12.2023

Associate of Science - Administration of Justice

San Bernardino Valley College
San Bernardino, CA
05.2020

Skills

  • Time Management
  • Verbal and Written Communication
  • Critical Thinking
  • Computer Proficiency
  • Customer and Service-Oriented
  • Collaboration and Teamwork
  • Microsoft Office
  • Microsoft Excel
  • Microsoft Spreadsheet
  • Decision Making
  • Problem Solving and Complaint Resolution
  • Intelligence gathering

Timeline

Senior Recreation Leader

City Of Colton
06.2023 - 11.2023

Sheriff Corrections Assistant I

Riverside Sheriff Department
10.2021 - Current

Sheriff Corrections Assistant Trainee

Riverside Sheriff Department
04.2021 - 10.2021

Retail Sales Associate

Ross Dress for Less
07.2020 - 12.2020

Student Secretary

San Bernardino Valley College, Office of Instruction
05.2018 - 01.2019

Recreation Leader

City of Colton
05.2015 - 09.2018

Bachelor of Arts - Criminal Justice

California State University - San Bernardino

Associate of Science - Administration of Justice

San Bernardino Valley College

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