Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Keana Ellis-Reid

Brampton

Summary

I am a committed and versatile individual with a wide range of sales, customer service, and administrative support expertise. Cash handling, inventory control, scheduling, and delivering outstanding customer service in hectic environments are among my areas of expertise. I am a hard-working individual who is eager to contribute to a business by using my wide range of skills.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Front Desk Administrator

Performance Auto Group
02.2024 - Current
  • I arranged appointments, maintained phone lines, greeted and assisted customers, while keeping well-organized records to guarantee efficient daily operations and a satisfying client experience.

Crew Trainer

Mcdonalds
03.2021 - 01.2025
  • To maintain excellent service and efficiency, I trained new team members while making sure they followed McDonald's operating standards, customer service guidelines, and food safety rules.

Cashier

Aldo
10.2023 - 01.2024
  • I handled cash and card payments, processed customer transactions precisely and swiftly, while improving the customers shopping experience by offering excellent customer service.

Volunteer

East Side Mario's Restaurant
07.2022 - 08.2022
  • To support effective operations at East Side Mario's, I helped the kitchen crew prepare meals, maintained an orderly and tidy area, and made sure food safety regulations were followed.

Education

Secondary School Diploma -

St. Marguerite D'Youville Secondary School
06.2023

Bachelor - Law and Society

York University
07.2025

Skills

  • Communication
  • Customer Service Excellence
  • Cash Handling & POS Systems
  • Multitasking & Time Management
  • Attention To Detail
  • Problem-solving skills

Certification

  • CPR, AED Certified (2023 - Present)
  • First Aid Certification (2023 - Present)
  • SHSM Certification/Hospitality and Tourism (2023 - Present)
  • Generic WHMIS Certification (2023 - Present)
  • Honour Roll (06/2022)

Timeline

Front Desk Administrator

Performance Auto Group
02.2024 - Current

Cashier

Aldo
10.2023 - 01.2024

Volunteer

East Side Mario's Restaurant
07.2022 - 08.2022

Crew Trainer

Mcdonalds
03.2021 - 01.2025

Secondary School Diploma -

St. Marguerite D'Youville Secondary School

Bachelor - Law and Society

York University

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Keana Ellis-Reid