Kealy Caithness
Calgary,AB
Summary
Patient-focused individual equipped with administrative, sales and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, insurance submissions, referrals and policy enforcement. Talented in finding balanced solutions and resolving conflicts.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
Central Orthodontics
Calgary, AB
08.2023 - 02.2024
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Processed invoices for payment using accounting software applications.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Scheduled appointments between clients and customers and internal staff members.
- Monitored progress on projects assigned by upper management.
- Answered questions from customers regarding products and services offered by the company.
Treatment Coordinator
Family Braces
Calgary, AB
11.2020 - 02.2022
- Conducted financial consultations with patients regarding different dental appliances and set up payment plans.
- Coordinated payment with insurance companies and discussed dental benefits with patients.
- Made appointments, contacted patients for follow-ups, coordinated with insurance companies and handled billing issues.
- Thoroughly studied patients' x-rays to help determine best treatments for dental ailments and conditions.
- Scheduled evaluations and procedures for patients.
- Provided administrative support for patient care staff.
MOA/Receptionist
Calgary Retina Consultants
Calgary, AB
01.2019 - 03.2020
- Scheduled appointments and maintained and updated appointment calendars.
- Answered and directed incoming calls using multi-line telephone system.
- Updated and recorded customer or client information to maintain accounts.
- Processed payments and updated accounts to reflect balance changes.
- Greeted customers, answered general questions and directed to appropriate locations.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
Education
Certificate - Medical Office Assistant
Bow Valley College
Calgary, AB04.2018
Skills
- New Hire Training
- Patient Relations
- Office Administration
- Patient Care Coordination
- Filing and Recordkeeping
- Insurance Verification
- Insurance Practices
- Decision Making
- Time Management
- Medical Data Collection
- Payment Collection
- Claims Processing
- Appointment Scheduling
References
References
Available upon request
Timeline
Administrative Assistant
Central Orthodontics
08.2023 - 02.2024
Treatment Coordinator
Family Braces
11.2020 - 02.2022
MOA/Receptionist
Calgary Retina Consultants
01.2019 - 03.2020
Certificate - Medical Office Assistant
Bow Valley College
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