KE'ALOHA SANTOS
Buena Park
Summary
Friendly Recreation Attendant with commitment to delivering excellent customer service. Skilled at ride loading and unloading to maintain seamless operations. Offering excellent active listening and safety oversight skills. Hardworking and reliable Ride Operator Trainer with strong ability in training new hires. Offering employee training and time management. Highly organized, proactive and punctual with team-oriented mentality. Well-rounded professional possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands. Motivational Team Leader skilled in designing and following production schedules. Offers proven history of maximizing team productivity to meet targets. Dedicated to employee safety and proactive assignment, schedule, and personnel management.
Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales targets.
Overview
4
4
years of professional experience
Work History
Team Leader - Ride Operations
Knott’s Berry Farm
03.2025 - Current
- Developed training programs for new employees in customer service standards.
- Implemented safety protocols to maintain a secure work environment for staff.
- Conducted performance evaluations to provide feedback and support team growth.
- Resolved customer issues by providing prompt and effective solutions with team input.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Participated in regular meetings with senior leadership to provide updates on team progress.
Office Assistant
Knott’s Berry Farm
09.2024 - Current
- Coordinated schedules and maintained calendars for team members.
- Prepared correspondence and documentation for internal and external communication.
- Supported onboarding processes by preparing new hire materials and orientations.
- Responded to inquiries from clients and staff with professionalism and clarity.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
Ride Operator Trainer
Knott’s Berry Farm
06.2023 - Current
- Adapted teaching methods according to the needs of individual learners or groups.
- Obtained and organized manuals, guides and visual materials for development and training purposes.
- Managed learning experience consistent with company philosophy and company-wide strategies.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Trained newly hired top talent to fill key positions and maximize productivity.
Ride Operator
Knott’s Berry Farm
09.2022 - Current
- Operated control panels for ride systems and monitored audio and visual equipment.
- Delivered high level of customer service through prompt issue resolution and dynamic attention to detail.
- Screened guests for specific ride criteria, refusing patrons for not meeting height requirements.
- Checked seatbelts of riders to maximize safety and manage risk.
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
Sales Associate
Honey Birdette
07.2025 - 10.2025
- Enhanced customer satisfaction through attentive service and product knowledge.
- Executed sales strategies to meet and exceed store performance goals.
- Managed inventory levels using point-of-sale systems to maintain stock accuracy.
- Fostered strong relationships with customers to encourage repeat business and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Team Leader
Knott’s Soak City
04.2024 - 09.2024
- Supervised daily operations of water attractions and guest services.
- Trained and mentored staff in safety protocols and customer service.
- Coordinated schedules and managed team assignments for various shifts.
- Resolved guest inquiries and provided exceptional service experiences.
- Implemented process improvements to streamline operations and workflows.
Lifeguard
Knott’s Soak City
04.2022 - 09.2022
- Observed swimmers from elevated chairs while scanning the entire pool deck.
- Delivered basic life support in emergency situations and administered CPR to stabilize individuals prior to ambulance arrival.
- Educated patrons about safe swimming practices through public announcements.
- Watched over swimmers to respond quickly to distress situations.
- Recognized swimmers in need of assistance and acted quickly.
Education
Film And Video Production
Long Beach City College
Long Beach, CAHigh School Diploma - undefined
Buena Park High School
Buena Park, CA05.2023
Skills
- Customer Service
- Time Management
- Emergency Preparedness
- Live Camera Operations
- Microsoft Excel
- Team leadership
- Training and development
- Collaboration skills
- Cash register operation
- Stocking and receiving
Timeline
Sales Associate
Honey Birdette
07.2025 - 10.2025
Team Leader - Ride Operations
Knott’s Berry Farm
03.2025 - Current
Office Assistant
Knott’s Berry Farm
09.2024 - Current
Team Leader
Knott’s Soak City
04.2024 - 09.2024
Ride Operator Trainer
Knott’s Berry Farm
06.2023 - Current
Ride Operator
Knott’s Berry Farm
09.2022 - Current
Lifeguard
Knott’s Soak City
04.2022 - 09.2022
Film And Video Production
Long Beach City College
High School Diploma - undefined
Buena Park High School