Kealehna Rivera
South San Francisco
Summary
Detail-oriented business graduate with a solid foundation in corporate strategy and extensive experience in managing high-paced customer service operations. Demonstrated success in conflict resolution, customer engagement, and cross-functional team leadership. Eager to leverage professional communication and analytical skills in a dynamic work environment.
Overview
7
7
years of professional experience
Work History
Barista
Peet's Coffee
South San Francisco
09.2021 - Current
- Engaged with customers to provide exceptional service and recommendations.
- Collaborated with team members to ensure efficient workflow during busy hours.
- Prepared high-quality coffee and espresso beverages for customers.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
Restaurant Server
Cafe Bunmi
South San Francisco
03.2019 - 09.2021
- Provided attentive service to guests in a fast-paced dining environment.
- Assisted in menu knowledge and recommendations for customer satisfaction.
- Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Processed payments from customers using cash registers or POS systems.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Accurately tallied checks at the end of each shift.
Education
Bachelor of Science - Business Administration
San Francisco State University
San Francisco, CA05-2026
Skills
- Customer service
- Attention to detail
- Sales techniques
- Cash handling
- Effective communication
- Data analysis
- Team collaboration
Timeline
Barista
Peet's Coffee
09.2021 - Current
Restaurant Server
Cafe Bunmi
03.2019 - 09.2021
Bachelor of Science - Business Administration
San Francisco State University