Keyla Munguia
Watsonville
Summary
Well-versed in maintaining high standards of customer service during high-volume, fast-paced operations. Previous experience as Drive-Thru Cashier provides strong foundation in handling cash transactions, verifying orders, and providing quick, friendly service. Strengths include clear communication, multitasking under pressure, and fostering positive relationships with customers to promote customer loyalty. Made significant impact on previous employers by maintaining consistent accuracy and speed even during peak hours.
Overview
7
7
years of professional experience
Work History
Drive-Thru Specialist
Raising Cane's Restaurants
Salinas
11.2025 - Current
- Assisted in training new team members on restaurant procedures.
- Managed inventory and ensured stock levels were maintained efficiently.
- Collaborated with management to improve customer service strategies.
- Ensured compliance with health and safety standards at all times.
- Participated in ongoing training and compliance activities.
Picker Packer
Del Mar Seafoods Inc.
Watsonville
06.2025 - 11.2025
- Organized seafood products for efficient packing and distribution.
- Operated packing machines to seal and label products accurately.
- Inspected shipments for quality and compliance with safety standards.
- Maintained a clean and safe work environment in the warehouse area.
- Followed company protocols for safe product handling and storage procedures.
Cashier/Customer Service
Michaels Craft Store
Salinas
09.2024 - 02.2025
- Processed cash, credit, and debit card transactions accurately and efficiently
- Provided excellent customer service by greeting customers, answering questions, and resolving issues
- Maintained a clean and organized checkout area to ensure a positive shopping experience for customers
- Handled returns and exchanges in accordance with company policies
- Collaborated with team members to achieve daily sales targets
- Trained new cashiers on proper procedures for handling transactions and providing exceptional customer service
- Implemented upselling techniques to increase average transaction value by XX%
- Resolved customer complaints or concerns promptly and effectively to maintain high levels of customer satisfaction
- Managed large volumes of cash while maintaining strict attention to detail
- Performed opening and closing procedures for the cashier station following company guidelines
- Assisted in merchandising activities such as stocking shelves or setting up displays when needed
Cashier/Sales Associate
Spirit Halloween
Salinas
09.2024 - 11.2024
- Provided exceptional customer service by greeting and assisting customers with their purchases
- Processed cash, credit, and debit card transactions accurately and efficiently
- Assisted in inventory management by monitoring stock levels and notifying supervisors of low inventory
- Collaborated with team members to achieve daily sales targets and meet store goals
- Upsold additional products or services to increase average transaction value
- Handled returns or exchanges following company policies while providing friendly assistance to customers
Kitchen/Cashier
Vallarta Supermarkets
Watsonville
03.2024 - 10.2024
- Working under pressure & fast paced requiring long hours of standing and constant attention to the line kitchen for new customers walking in to order and pay for dine in or online pick ups orders from door dash/uber eats.
- Writing special bulk orders for customers with party or special event needs.
- Sanitation in area of food and beverage.
- Prepping areas in kitchen line area.
- Carrying new shipment from warehouse into the kitchen to refill empty shelves, and kitchen coolers.
Pizza Maker/Cashier/Cook
Pizza Lovers and more
Watsonville
04.2021 - 09.2021
- Built pizzas using proper amount of dough and quantities of toppings according to specifications.
- Organized food preparation stations and regularly replenished supplies.
- Complied with safety and sanitation guidelines etc.
Cashier/Customer Service
La Condesa Market & Restaurant
Watsonville
03.2020 - 01.2021
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
Arcade and games attendant
Santa Cruz Beach Boardwalk
Santa Cruz
06.2019 - 11.2019
- Monitored arcade equipment for malfunctions to maintain functional operations.
- Tracked prize inventory, replenishing stock.
- Communicated proactively with guests to provide guidance for arcade equipment.
- Managed game room floor operations, assisting.
Education
High school diploma -
Watsonville High School
Watsonville, CASkills
- Cash register
- Organizational skills
- Time management
- POS
- Communication skills
- Customer service
- Working under pressure
- Cash handling
- Food handling
- Stocking
- Training new employees
- Customer service strategies
- Sales techniques
- Attention to detail
- Adaptability in fast-paced environments
- Cash handling efficiency
- Quality assessment
- Vendor relations
- Machinery maintenance
- Troubleshooting techniques
- Conflict resolution
- Workflow optimization
- Up-selling techniques
- Food safety compliance
Timeline
Drive-Thru Specialist
Raising Cane's Restaurants
11.2025 - Current
Picker Packer
Del Mar Seafoods Inc.
06.2025 - 11.2025
Cashier/Customer Service
Michaels Craft Store
09.2024 - 02.2025
Cashier/Sales Associate
Spirit Halloween
09.2024 - 11.2024
Kitchen/Cashier
Vallarta Supermarkets
03.2024 - 10.2024
Pizza Maker/Cashier/Cook
Pizza Lovers and more
04.2021 - 09.2021
Cashier/Customer Service
La Condesa Market & Restaurant
03.2020 - 01.2021
Arcade and games attendant
Santa Cruz Beach Boardwalk
06.2019 - 11.2019
High school diploma -
Watsonville High School