Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Keagan Scott

Kelowna,British Columbia

Summary

Dynamic and dependable professional with a strong background in customer service at Costco. Proven ability to multitask and enhance team productivity while maintaining a positive attitude. Skilled in problem-solving and physical endurance, consistently delivering exceptional support and fostering a collaborative environment. Committed to ensuring customer satisfaction and operational excellence.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Food Service Assistant

UBCO
10.2023 - Current
  • Adhered to safe work practices, food safety regulations, and corporate guidelines.
  • Completed daily tasks such as dishwashing, trash removal, and restocking while adhering to established safety protocols.
  • Contributed to team success by proactively assisting coworkers during peak hours or covering shifts when needed.
  • Assisted in maintaining a clean and sanitary dining environment for the comfort of patrons.
  • Enhanced customer satisfaction by providing friendly and efficient service during meal times.

After-School Care Provider

Boys and Girls Club
12.2022 - 09.2023
  • Supervised daily activities, ensuring a safe and engaging environment for children.
  • Developed and implemented educational programs that fostered social skills and teamwork.
  • Assisted in organizing recreational activities, promoting physical fitness and creativity among participants.
  • Communicated effectively with parents regarding children's progress and behavior during after-school hours.
  • Managed conflicts among children, utilizing conflict resolution strategies to maintain a harmonious environment.

Sales Associate/Lot Attendant

Costco
06.2019 - 01.2022
  • Assisted customers with product selection and inquiries, enhancing overall shopping experience.
  • Maintained inventory levels through regular stock checks and reordering processes.
  • Collaborated with team members to improve overall lot organization and productivity.
  • Trained new associates on operational procedures and customer service standards.
  • Collaborated with team members to maintain store cleanliness and organized merchandise displays.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Trained new attendants on safety protocols and operational procedures.
  • Trained new associates on store policies, procedures, and customer service techniques.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Education

Bachelor of Arts - General

UBCO
Kelowna, BC

Skills

  • Multitasking
  • Team oriented
  • Positive attitude
  • Customer service
  • Problem-solving skills
  • Dependability
  • Physical endurance
  • Able to lift over 100 lbs
  • Time management

Certification

  • WHIMIS
  • FoodSafe Level 1
  • Basic FirstAid

Timeline

Food Service Assistant

UBCO
10.2023 - Current

After-School Care Provider

Boys and Girls Club
12.2022 - 09.2023

Sales Associate/Lot Attendant

Costco
06.2019 - 01.2022

Bachelor of Arts - General

UBCO
Keagan Scott