Summary
Overview
Work History
Education
Skills
Awards
Timeline
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Keagan Batoche

Edmonton,AB

Summary

Watchful Surveillance Operator with expertise in swiftly identifying suspicious activities to the appropriate authorities, which have prevented considerable losses. Smart professional well-trained in cheating methods and advantage play techniques. Offering exemplary knowledge in video stream reviewing and event reporting.

Overview

7
7
years of professional experience

Work History

Surveillance Supervisor

Gateway Casinos
Edmonton, Alberta
04.2024 - 06.2025
  • Maintained accurate records of all observations made during shift, ensuring they are compliant with legal regulations.
  • Coordinated with local law enforcement on investigations related to criminal activity within the casino premises.
  • Responsible for supervising the surveillance staff and monitoring all gaming activity.
  • Attended monthly meetings with upper management team members discussing current trends in casino security practices.
  • Reviewed incident reports submitted by Surveillance Officers to determine if further investigation is needed.
  • Trained new employees on proper use of equipment and procedures related to Surveillance Officer duties.

Surveillance Operator

Gateway Casinos
Edmonton, Alberta
07.2023 - 04.2024
  • Conducted periodic checks of all surveillance systems, ensuring proper functioning and operation.
  • Adhered strictly to established policies and procedures pertaining to privacy rights and protection of confidential information.
  • Responded promptly to requests for additional information regarding a particular incident or event captured on camera.
  • Investigated suspicious activities in the casino such as theft, cheating, or other illegal activities.
  • Observed gaming tables, slots and poker rooms throughout casino via live video feeds.

Monitoring Operator

Telsco Security Inc.
Edmonton, Alberta
08.2018 - 05.2023
  • Generated detailed reports regarding daily activities and submitted them to management regularly.
  • Investigated incidents related to security breach alarms, determining appropriate response measures.
  • Monitored and maintained the security systems of a large facility, ensuring all access points were secure.

Education

High School Diploma -

Ross Sheppard
Edmonton
06-2017

Bachelor of Commerce - Finance

Macewan University
Edmonton, None

Skills

  • Incident reporting
  • Surveillance operations
  • Video surveillance expertise
  • AGLC policy enforcement
  • Casino operations
  • Cheat at play monitoring
  • Gambling knowledge

Awards

  • Employee of the month - January 2024

Timeline

Surveillance Supervisor

Gateway Casinos
04.2024 - 06.2025

Surveillance Operator

Gateway Casinos
07.2023 - 04.2024

Monitoring Operator

Telsco Security Inc.
08.2018 - 05.2023

High School Diploma -

Ross Sheppard

Bachelor of Commerce - Finance

Macewan University

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Keagan Batoche