Jacob Castonguay
Winnipeg,MB
Summary
Personable and astute Heavy Duty Journeyperson with proven time management and collaboration skills developed from sporting, academics, and current Preventive Maintenance Specialist position with Toromont and volunteer engagements. Strong professional relationships with Toromont clients that require effective interpersonal and communication skills. Understands the importance of working as part of a team, career development and safe work environments.
Overview
9
9
years of professional experience
Work History
PREVENTATIVE MAINTENANCE TECHNICIAN
TOROMONT CAT
06.2022 - Current
- Schedules service appointments with customers at their convenience
- Supports customer needs and requests in person and via phone
- Represents Toromont Cat by showing dedication to work and customer service
- Ensures work is completed with a high standard
- Performs on time preventive maintenance
- Warns customers of any mechanical issues
- Completes preventive maintenance inspections
- Completes and submit service reports and SOS sample reports on time
- Uses time effectively and efficiently manner to balance customer service and meet Toromont Cat expectations
- Builds strong relations with current Toromont Cat customers
- Maintains a working knowledge of changes in technology and repair techniques
HEAVY DUTY MECHANIC
TOROMONT CAT
06.2018 - 06.2022
- Troubleshoot, repair and maintain heavy-duty Cat equipment components
- Diagnose trouble codes, disassemble engines and other heavy-duty equipment components, and examine parts for defects and excessive wear
- Recondition and replace heavy-duty equipment parts and components using, hand tools, pneumatic tools, and precision measuring instruments
- Performs routine maintenance on heavy-duty equipment: changing engine oil, replacing oil and fuel filters, and topping off fluids in engine compartment
- Provide customer with instruction and advice on Toromont Cat product prevention measures
- Completes preventative maintenance and inspections of heavy-duty equipment components
- Accurately completes required paperwork to reflect hours, parts which are utilized within each job function
PARTS CLERK
TOROMONT CAT
02.2021 - 09.2021
- Organized parts storage and stocked inventory according to established guidelines.
- Maintained clean and neat parts counter and sales floor.
WORK PLACEMENT/HEAVY DUTY MECHANIC/PRE-EMPLOYMENT
Toromont Cat
02.2018 - 03.2018
WORK PLACEMENT/HEAVY DUTY MECHANIC/PRE-EMPLOYMENT
SMS EQUIPMENT
10.2017 - 11.2017
RECREATIONAL ACTIVITY PLANNER
CLARA HUGHES RECREATIONAL CENTRE
02.2015 - 02.2017
- Designed wide variety of events for families focusing on children's activities within facility
DELIVERY DRIVER
GONDOLA PIZZA
07.2015 - 01.2016
- Preparation of food and completed on-time deliveries
- Maintained upbeat, positive attitude in busy, customer-focused environment
Education
TOROMONT LEARNING ACADEMY
APPRENTICESHIP TRAINING LEVEL 2, 3 AND 4
ASSINIBOINE COMMUNITY COLLEGE
BRANDON, MB05.2021
HEAVY DUTY MECHANIC
RED RIVER COLLEGE
Winnipeg, MB06.2018
High School Diploma -
COLLEGE JEANNE SAUVE
Winnipeg, MB06.2017
Skills
- Efficient in Toromont Cat computer programs and apps
- Knowledgeable in Microsoft Word, Excel and PowerPoint
- Easily adapts to a variety of work environments
- Strong problem-solving skills
- Expertise in Toromont Cat parts and products
- Ability and confidence to build and maintain strong client relations to provide information and allow open communication
- Accurately troubleshoot, repair and maintain heavy-duty equipment components
- Completes required paperwork to reflect hours, parts which are utilized within each job function
- Maintain strong adherence to workplace safety policies, regulations and compliances
- Willingness to continually learn and progress
- Drive to ensure customer satisfaction
- Strength in reading and instruction comprehension
Volunteerism
Costa Rica Volunteer Team
- Cleaned up local communities to become healthier environments
- Supported the local students by painting schools and desks for a more positive learning experience
Communication
Strength in listening to customer needs and sharing my knowledge to meet and satisfy any concerns with people of diverse cultures and ages. Strong communication skills in both French and English.
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
PREVENTATIVE MAINTENANCE TECHNICIAN
TOROMONT CAT
06.2022 - Current
PARTS CLERK
TOROMONT CAT
02.2021 - 09.2021
HEAVY DUTY MECHANIC
TOROMONT CAT
06.2018 - 06.2022
WORK PLACEMENT/HEAVY DUTY MECHANIC/PRE-EMPLOYMENT
Toromont Cat
02.2018 - 03.2018
WORK PLACEMENT/HEAVY DUTY MECHANIC/PRE-EMPLOYMENT
SMS EQUIPMENT
10.2017 - 11.2017
DELIVERY DRIVER
GONDOLA PIZZA
07.2015 - 01.2016
RECREATIONAL ACTIVITY PLANNER
CLARA HUGHES RECREATIONAL CENTRE
02.2015 - 02.2017
TOROMONT LEARNING ACADEMY
APPRENTICESHIP TRAINING LEVEL 2, 3 AND 4
ASSINIBOINE COMMUNITY COLLEGE
HEAVY DUTY MECHANIC
RED RIVER COLLEGE
High School Diploma -
COLLEGE JEANNE SAUVE
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