Summary
Overview
Work History
Education
Skills
Timeline
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KD (Krista) Golan

Invermere,BC

Summary

Hardworking and personable individual with strong customer service and organizational skills, eager to secure entry-level Post Office Assistant position.

Overview

10
10
years of professional experience

Work History

Owner/Operator

Roi's Resale
09.2021 - Current
  • Manage day-to-day business operations along with a partner.
  • Speak professionally with customers regarding purchases and inquiries for both buying and selling items.
  • Operate till and debit machine including end-of-day reporting.
  • Assess income and expenses and adapt plans to improve profit levels.
  • Track expenses and income for the business and prepare federal and provincial income tax returns

Maintenance Supervisor

Panorama Resort
11.2017 - 09.2021
    • Supervised 3 employees and scheduled shifts.
    • Established and documented protocols for preventive maintenance procedures, troubleshooting guidelines, and new employee onboarding procedures.
    • Monitored employee work tasks to ensure proper remedies were made
    • Created and maintained daily and weekly reports for upper management.
    • Monitored priorities and liaised between maintenance team and management
    • Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
    • Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.

Restaurant Manager

Safta's
11.2013 - 11.2017
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Led and directed team members on effective methods, operations, and procedures.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Set employee schedules, delegated work, and monitored food quality and service performance.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Managed payroll, daily sales transactions, and cost controls.

Education

High School Diploma -

Selkirk Secondary School
Kimberley, BC

Red Seal Journeyman Electrician -

SAIT
Calgary, AB

Skills

  • Active Listening
  • Policy and Procedure Adherence
  • Recordkeeping Compliance
  • Safe Driving
  • Reliable Team Worker
  • Customer Relations

Timeline

Owner/Operator

Roi's Resale
09.2021 - Current

Maintenance Supervisor

Panorama Resort
11.2017 - 09.2021

Restaurant Manager

Safta's
11.2013 - 11.2017

High School Diploma -

Selkirk Secondary School

Red Seal Journeyman Electrician -

SAIT

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KD (Krista) Golan