Summary
Work History
Education
Skills
Timeline
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Kristin Bates

Mission Viejo ,CA

Summary

Meticulous, task-driven Executive Assistant with 10+ years of administrative experience in managing client-centric office operations. Equipped with exceptional ability to facilitate all internal and external communications, support the day-to-day administrative, financial, and operational functions by working collaboratively. Proven talent for aligning business objectives with comprehensive administrative knowledge to achieve maximum efficiency. Proficient in leading front desk public relations and providing exceptional service to clients.

Work History

Executive/Personal Assistant

Victor Hicks
11 2019 - 1 2023
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Provided multifaceted services by managing mail, scheduling appointments and performing host of other administrative tasks.
  • Maintained appropriate filing of personal and professional documentation.

Freelance Paralegal

Mom Project, Upwork, Fivver
3 2017 - 1 2019
  • Researched state statutes, decisions, legal articles, codes and documents.
  • Conferred with clients and other involved parties to gather and track case information.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used Microsoft Word and other software tools to create documents and other communications.

Co-Owner

ADAM (Application development and marketing)
6 2013 - 3 2017
  • Gathered financial information, prepared documents, and closed books.
  • Completed daily cash functions like account tracking and payroll.
  • Maintained and managed financial recordkeeping.

Front Office/Social Media Manager

MMVBS, OMD & Associates
1 2011 - 6 2013
  • Set/confirmed appointments, communicated with clients and updated client records.
  • Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
  • Resolved customer problems and complaints.
  • Developed marketing content such as blogs, promotional materials and advertisements for social media.
  • Increased customer engagement through social media.

Estate planning Drafting Paralegal

McDermott Will & Emery
1 2006 - 5 2008
  • Conducted research, gathered information.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Prepared legal briefs, wills, trusts, poa's, etc., created LLCs and drafted and certified key legal documents.

Education

Bachelor's Degree - Major, Psychology; Minor, Sociology/Social Work

Cal State Northridge
Northridge, CA
05.2011

ABA Approved Paralegal Certificate - General; Specialty In Estate Planning

University of San Diego
San Diego, CA
2005

Skills


  • Strong problem solver
  • Microsoft Office proficiency
  • Multi-line phone proficiency
  • Operations support
  • Advanced interpersonal skills
  • Social media savvy
  • Database administration
  • Relationship building
  • Business administration


Timeline

Executive/Personal Assistant

Victor Hicks
11 2019 - 1 2023

Freelance Paralegal

Mom Project, Upwork, Fivver
3 2017 - 1 2019

Co-Owner

ADAM (Application development and marketing)
6 2013 - 3 2017

Front Office/Social Media Manager

MMVBS, OMD & Associates
1 2011 - 6 2013

Estate planning Drafting Paralegal

McDermott Will & Emery
1 2006 - 5 2008

Bachelor's Degree - Major, Psychology; Minor, Sociology/Social Work

Cal State Northridge

ABA Approved Paralegal Certificate - General; Specialty In Estate Planning

University of San Diego

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Kristin Bates