Kazuki Goto
Burnaby,BC
Summary
Dedicated guest service professional skilled in resolving issues and enhancing customer satisfaction. Experienced in team collaboration and time management within fast-paced environments.
Overview
3
3
years of professional experience
Work History
Guest Service Staf
Fujita Kanko Inc
Hakone, Kanagawa
02.2026 - 05.2026
- Promoted high customer satisfaction by resolving problems with friendly and attentive service.
- Assisted with customer requests and provided accurate information to ensure satisfaction.
- Prioritized and organized daily tasks to efficiently support hotel operations.
- Collaborated closely with team members to ensure smooth guest service.
- Identified customer needs promptly and responded with appropriate solutions.
Restaurant Staff Member
Izakaya
Nagoya, Aichi
06.2023 - 12.2025
- Provided customer service in a fast-paced restaurant environment, including greeting guests, taking orders, and serving food and beverages.
- Handled both front-of-house and back-of-house duties to ensure smooth restaurant operations.
- Collaborated with team members to ensure timely service and customer satisfaction.
Restaurant Staff Member
Ichibanken
Nagoya, Aichi
03.2023 - 07.2023
- Managed multiple tasks efficiently to ensure quick service during peak hours.
- Collaborated with team members to facilitate smooth restaurant operations and enhance customer satisfaction.
- Performed food preparation, set up ingredients, and maintained cleanliness to support kitchen operations.
Education
Bachelor of Architecture -
Aichi Institute of Technology
Aichi, Japan03-2028
Skills
- Guest service coordination
- Client engagement
- Guest satisfaction
- Event coordination
- Facility management
- Time management
- Team collaboration
- Conflict resolution
- Flexible and adaptable
Timeline
Guest Service Staf
Fujita Kanko Inc
02.2026 - 05.2026
Restaurant Staff Member
Izakaya
06.2023 - 12.2025
Restaurant Staff Member
Ichibanken
03.2023 - 07.2023
Bachelor of Architecture -
Aichi Institute of Technology