Kazim Zaidi
Richmond,Canada
Summary
Detail-oriented service professional with proven success in managing high-volume client interactions. Expertise in problem-solving, documentation, and delivering reliable support. Experienced Sales Associate Specialist with a strong background in sales and customer service, skilled in product promotion and negotiation. Achievements include enhancing store reputation through exceptional client service and developing strategies that increase customer engagement and sales.
Overview
7
7
years of professional experience
Work History
Freelance Marketing Consultant
KRZ Marketing
Richmond, Canada
01.2018 - 05.2024
- Developed personalized digital engagement strategies for clients across diverse industries.
- Facilitated communication with various customers, driving 20% increase in client engagement.
- Ensured satisfaction with project outcomes through comprehensive understanding of client needs.
- Led brainstorming sessions to generate innovative marketing ideas tailored to client needs.
Mortgage Assistant
Mortgages By Sara Ali
Vancouver, Canada
01.2023 - 01.2024
- Managed sensitive financial documents while ensuring accuracy and confidentiality.
- Delivered friendly, professional support to clients throughout the mortgage process, helping increase satisfaction and trust.
- Assisted with client outreach through social media, contributing to a 10% increase in engagement.
- Acted as the primary point of contact between clients and the brokerage, providing timely responses and clear explanations of processes.
Administrative Assistant
Ali & Associates, CPA
Richmond, Canada
05.2019 - 01.2021
- Maintained an organized, cloud-based scheduling system to improve client accessibility and service flow.
- Processed reports, letters, memos, and spreadsheets with high accuracy and attention to detail.
- Ensured each client received a positive, seamless experience when interacting with the firm.
- Provided direct support to clients by preparing documents, answering inquiries, and resolving issues quickly and professionally.
Ice Cream Scooper
Marble Slab Creamery
Richmond, British Columbia
01.2018 - 05.2019
- Accurately processed transactions while managing cash register operations efficiently.
- Trained new team members in product knowledge and optimal customer service techniques.
- Operated ice cream machinery, adhering strictly to health and safety standards.
- Created a welcoming environment by collaborating effectively with team members.
- Resolved customer inquiries and complaints professionally, nurturing positive interactions.
- Executed sanitation procedures to ensure cleanliness and safety of equipment.
Sales Associate
Best Buy Canada
Richmond, Canada
03.2017 - 01.2018
- Consistently met daily sales quotas, averaging 95+ sales per day.
- Built strong customer relationships through attentive service, clear communication, and product expertise.
- Assisted customers in troubleshooting devices and finding the best solutions for their needs.
- Delivered product recommendations and personalized consultations to customers seeking electronics, photography gear, and computer solutions.
Education
Bachelor of Arts - Political Science
University of British Columbia
Vancouver, BC11-2025
High School Diploma -
Steveston London Secondary School
Richmond06-2020
Skills
- Effective communication
- Customer service and client relations
- Sales strategies and proficiency
- Product marketing and promotion
- Interpersonal skills
- Adobe Creative Cloud expertise
- Leadership and team management
- Adaptability and resilience
- Social media strategy
- Team collaboration
Accomplishments
Brother of the Year, Phi Kappa Sigma, 01/01/23
Languages
- Fluent in Urdu and English
- Conversational in Spanish and Hindi
Leadership Experience
- Fraternity President, Phi Kappa Sigma, UBC, 2022-2024
- Fraternity Founder, Phi Kappa Sigma, UBC, 2022
- Youth Coordinater, Aza-E-Hussain Assocciation, Surrey, BC, 2016-2018
- Vice-President of Public Relation, Interact Rotary Club, Steveston-London Secondary School, 2019-2020
- Volunteer, Liberal Party of Canada, Richmond, BC, 2015-2018
Timeline
Mortgage Assistant
Mortgages By Sara Ali
01.2023 - 01.2024
Administrative Assistant
Ali & Associates, CPA
05.2019 - 01.2021
Ice Cream Scooper
Marble Slab Creamery
01.2018 - 05.2019
Freelance Marketing Consultant
KRZ Marketing
01.2018 - 05.2024
Sales Associate
Best Buy Canada
03.2017 - 01.2018
Bachelor of Arts - Political Science
University of British Columbia
High School Diploma -
Steveston London Secondary School