KAZI FAHIM MUNTAKIM ASHIK
Winnipeg,Canada
Summary
Proven leader in hotel operations, adept at strategic revenue management and team development, significantly enhanced guest experience and operational efficiency at The Marlborough Hotel. Skilled in financial analysis and customer relationship management, consistently driving sales growth and exceeding performance targets. Demonstrates exceptional problem-solving and leadership abilities, fostering cross-functional team collaboration.
Overview
3
3
years of professional experience
Work History
Deputy General Manager
The Marlborough Hotel
Winnipeg, MB
04.2023 - 04.2024
- Evaluated current and planned occupancy levels, seasonal trends and upcoming special events to determine room pricing and availability
- Negotiated rates with corporate entities related to extended stay contracts
- Managed budget and expenditures, supplies and renovations and drove operations to meet sales and profit margins
- Inspected hotel rooms and public spaces to determine cleanliness and need for room updates
- Conducted daily meetings with front desk and housekeeping personnel to discuss arrivals, special requests and operational challenges
- Established successful employee turnover and retention strategies to improve culture and boost employee experience and business outcomes
- Developed long-term relationships with venues and clients by maintaining consistent communication and excellent customer service
- Reviewed banquet event orders to determine room layouts and schedule staff
- Hired and trained staff and new hires according to company policy and regulations
- Communicated with venue personnel to coordinate event logistics
Accounting Clerk
Holiday Inn Downtown
Winnipeg, MB
04.2023 - 09.2023
- Maintained accurate invoice summaries and collection records to enhance monitoring of billing and cash inflows
- Calculated and prepared checks for utilities, taxes and other payments
- Monitored balance sheets and income statements to evaluate financial performance
- Verified documented and requested disbursements to facilitate payments
Assistant General Manager
The Marlborough Hotel
Winnipeg, Manitoba
07.2022 - 04.2023
- Motivated and led team members to work together to achieve targets
- Managed store cash intake with high accuracy and prepared daily bank deposits
- Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives
- Mentored new staff on correct procedures, compliance requirements and performance strategies
- Directed front desk operations with focus on hotel reputation, staff productivity and operational efficiency
- Worked with room service, housekeeping, maintenance and security to meet all guest needs
- Monitored reservations to track incoming parties and special events
- Responded to guest reviews on TripAdvisor, Booking.com and other websites typically within 48 hours
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees
- Coached team members on food safety and sanitation processes, customer service, menu education and upselling techniques to drive revenue
- Resolved and investigated complaints regarding service, food quality and accommodations
Night Auditor
Clarion Hotel
Winnipeg, MB
10.2022 - 01.2023
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews
- Audited and balanced cash and credit transactions daily and reset register for next day's operations
- Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service
- Checked auditing discrepancies by reconciling cash drop and credit card transactions
Hotel Night Manager
The Marlborough Hotel
Winnipeg, Manitoba
09.2021 - 07.2022
- Handled guest complaints and offered complimentary services for hardship cases
- Inspected hotel rooms and public spaces to determine cleanliness and need for room updates
- Observed gamblers' behavior for signs of cheating such as marking, switching or counting cards and notified security staff promptly
- Motivated and led team members to work together to achieve targets
- Managed and mentored staff to carry out operational directives with high productivity and accuracy
Night Audit Practicum
Residence and Fairfield By Marriot
Winnipeg, MB
07.2021 - 09.2021
- Analyzed performance data and identified opportunities for improvements
- Coordinated employee performance management and provided feedback on job duties and responsibilities
- Oversaw implementation of corrective actions to improve efficiency and reduce waste
Education
Certificate of Technical Studies - Client Service Specialist/ Hospitality
Manitoba Institute of Trades And Technology
Winnipeg, MB09.2021
Bachelor of Science - Electrical And Electronic Engineering
American International University OF Bangladesh
Dhaka, BangladeshSkills
- Hotel Operations Management
- Strategic Revenue Management
- Budget Planning and Financial Analysis
- Leadership and Team Development
- Event Planning and Logistics Coordination
- Customer Relationship Management
- Risk Assessment and Mitigation
- Vendor Negotiation and Contract Management
- Financial Auditing and Reporting
- Cross-Functional Team Collaboration
- Conflict Resolution and Problem-Solving
- Staff Training and Performance Improvement
- Sales Forecasting and Market Analysis
- Operational Efficiency and Process Optimization
- Guest Experience Enhancement
- Compliance with Hospitality Standards
References
References available upon request.
Timeline
Deputy General Manager
The Marlborough Hotel
04.2023 - 04.2024
Accounting Clerk
Holiday Inn Downtown
04.2023 - 09.2023
Night Auditor
Clarion Hotel
10.2022 - 01.2023
Assistant General Manager
The Marlborough Hotel
07.2022 - 04.2023
Hotel Night Manager
The Marlborough Hotel
09.2021 - 07.2022
Night Audit Practicum
Residence and Fairfield By Marriot
07.2021 - 09.2021
Certificate of Technical Studies - Client Service Specialist/ Hospitality
Manitoba Institute of Trades And Technology
Bachelor of Science - Electrical And Electronic Engineering
American International University OF Bangladesh
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