Kazi Istiak

• Provided efficient and friendly technical support via high volume inbound phone calls, in person, and emails, ensuring timely resolutions with excellent communication and multitasking abilities while meticulously documenting incidents. Maintained detailed records of customer interactions, identifying trends to inform continuous improvement efforts.

• Leveraged strong interpersonal skills to handle diverse client needs, maintaining a customer-first approach and ensuring a positive experience with each interaction. Effectively managed multiple requests simultaneously, demonstrating the ability to prioritize tasks and provide personalized solutions under pressure.

• Built rapport and loyalty with customers, identifying needs and matching them to Chatr, Rogers and Fido products including SIM cards, Mobile Devices, internet etc. Met sales targets through personalized in-store and community engagement, promoting products effectively.

• Engaged existing customers via phone and text to drive sales and promote Chatr, Rogers and Fido offerings. Represented the brands at community events, strengthening customer loyalty and brand presence. Adapted swiftly to changes, multitasking efficiently while maintaining high-quality customer service.

• Summertime internship in Canadian Tire Financial Services with the team Astoria Marketing Inc. Designing and Executing Marketing and Promotional Campaigns for clients and Client Acquisition through excellent brand consulting. Maximized trade show impact by designing eye-catching booths and coordinating pre-event promotions.

• Signing them up for the Canadian Tire Triangle Mastercard and build trust with a proper consultation and verbal communication to make their purchases advantageous. Boosted sales revenue by developing and implementing targeted marketing campaigns.