Kazi Afrin
Toronto,ON
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Beck Taxi
Toronto, ON
01.2023 - Current
- Answer incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answer inbound calls, chats and emails to facilitate customer service.
- Remains calm and professional in stressful circumstances and effectively diffused tense situations.
- Develop positive relationships with customers through friendly interactions.
Data Operator
11 Motors
Toronto, ON
08.2022 - 12.2022
- Gathered and documented statistical information to generate reports.
- Scanned and stored files and records electronically to reduce paper files and secure data.
- Reviewed source documents to locate required data for entry.
Customer Service Representative
Autoprice Canada
Mississauga
06.2022 - 08.2022
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Sales Associate
Saree House Toronto
Toronto, Ontario
01.2022 - 06.2022
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Collaborated with management on developing strategic plans for achieving business goals.
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
Education
Diploma - Accounting
Seneca College of Applied Arts And Technology
Skills
- Customer relations and service-oriented
- Brand Promotion
- Time management ability
- Documentation & record keeping
- Excellent verbal/written communication
- Problem-solving abilities
- Cash handling accuracy
- Data Entry
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Word
- Computer/technology proficiency
- Team supervision & people management
- Sales and banking knowledge
Timeline
Customer Service Representative
Beck Taxi
01.2023 - Current
Data Operator
11 Motors
08.2022 - 12.2022
Customer Service Representative
Autoprice Canada
06.2022 - 08.2022
Sales Associate
Saree House Toronto
01.2022 - 06.2022
Diploma - Accounting
Seneca College of Applied Arts And Technology