Overview
Work History
Education
Skills
Timeline
Generic
Kazi Afrin

Kazi Afrin

Toronto,ON

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Beck Taxi
Toronto, ON
01.2023 - Current
  • Answer incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Answer inbound calls, chats and emails to facilitate customer service.
  • Remains calm and professional in stressful circumstances and effectively diffused tense situations.
  • Develop positive relationships with customers through friendly interactions.

Data Operator

11 Motors
Toronto, ON
08.2022 - 12.2022
  • Gathered and documented statistical information to generate reports.
  • Scanned and stored files and records electronically to reduce paper files and secure data.
  • Reviewed source documents to locate required data for entry.

Customer Service Representative

Autoprice Canada
Mississauga
06.2022 - 08.2022
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Sales Associate

Saree House Toronto
Toronto, Ontario
01.2022 - 06.2022
  • Managed customer service inquiries and complaints in a timely manner.
  • Maintained up-to-date knowledge of company products and services.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.

Education

Diploma - Accounting

Seneca College of Applied Arts And Technology

Skills

  • Customer relations and service-oriented
  • Brand Promotion
  • Time management ability
  • Documentation & record keeping
  • Excellent verbal/written communication
  • Problem-solving abilities
  • Cash handling accuracy
  • Data Entry
  • Microsoft Excel
  • Microsoft PowerPoint
  • Microsoft Word
  • Computer/technology proficiency
  • Team supervision & people management
  • Sales and banking knowledge

Timeline

Customer Service Representative

Beck Taxi
01.2023 - Current

Data Operator

11 Motors
08.2022 - 12.2022

Customer Service Representative

Autoprice Canada
06.2022 - 08.2022

Sales Associate

Saree House Toronto
01.2022 - 06.2022

Diploma - Accounting

Seneca College of Applied Arts And Technology
Kazi Afrin