Kazadi Kumuimba

• Schedule telephone meetings with dealers;
• Popularize and facilitate understanding of new policies and procedures;
• Manage litigation cases;
• Meet dealers according to the plan established by territorial performance and provide coaching;
• Detect opportunities to develop new markets;
• Follow up with credit analysts to clarify points of conflict with dealers;
• Prepare reports and strategic meetings to improve territorial performance;
• Monitor and support territory performance according to monthly forecasts;
• Manage and win problem cases.
  
  

• Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
• Used Equifax and TransUnion to perform credit appraisals, document verification and loan approvals.
• Earned recognition for exceptional performance in managing complex cases involving multiple stakeholders.
• Optimized collections process, prioritizing high-risk accounts and strategizing appropriate actions.
• Actively participated in cross-functional projects aimed at enhancing overall business efficiency and performance.

Achievements

• Manage a high volume of loans requests from dealers and funding representatives on a daily basis;
• Obtain and confirm customer information provided by dealerships while minimizing losses from credit fraud;
• Correctly input information required for loan adjudication into contract management systems;
• Provide excellent customer service to build a relationship of trust with all parties involved;
• Work closely with credit department staff and representatives from broker verification and finance departments and establish a relationship of trust with dealers and regional managers.
• Contributes to loan growth and profitability while minimizing underwriting risk for the Bank ;
• Ensures due and timely diligence in loan underwriting while complying with Bank policies and procedures ;
• Ensures that customer service delivery promotes overall customer and business and service satisfaction.

• Perform loan recovery to provide the Bank with optimal default ratios and loan loss levels;
• Make decisions to accept, reject or propose amended payment terms and settlements in accordance with bank policies and procedures;
• Establish full responsibility for all requests, concerns, agreements or complaints related to payment or collection of payment;
• Provide customer service that promotes overall customer, line of business and business satisfaction.

Achievements

• Manage and supervise staff (schedule, payroll, listening to phone calls);
• Provide excellent customer service;
• Motivate employees and work teams;
• Welcome customers and identify their needs;
• Teach the appropriate information relating to the various banking products and services;
• Check the balance of daily transactions;
• Maintain and classify correspondence with customers;
• Decreased complaints and kept a performance of zero complaints for 2 years;
• Reduction of more than 25 million in delinquency for the month of November 2009;
• Recognized as “Professional of the month” in April 2009
• Participation in call center newsletters and writing articles.