Kaysia Dawkins
Toronto,ON
Summary
Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Overview
5
5
years of professional experience
Work History
Cashier/Sales Associate
Foot Locker
07.2022 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Customer Service Representative
TELUS Health
09.2023 - 02.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor..
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Barista
Starbucks
07.2022 - 01.2023
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Displayed strong problem-solving abilities when addressing customer complaints or concerns promptly while maintaining professionalism at all times.
Cashier/Server
The Jerk Box
09.2021 - 05.2022
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Developed and maintained positive relationships with customers to enhance service.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Cashier/Garnisher
Swiss Chalet/ Harvey's
11.2020 - 12.2021
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Addressed customer needs and made product recommendations to increase sales.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Promoted store promotions and incentive programs to increase overall sales revenue.
Line Cook/Prep Cook
Canada's Wonderland
11.2019 - 10.2021
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Plated and presented all dishes to match established restaurant standards.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
Education
Paralegal Studies
Humber College
Etobicoke, ON06.2026
High school diploma or GED -
St. Basil-the-Great College School
Toronto, ON06.2022
Skills
- Conflict resolution
- Good telephone etiquette
- Personal discipline
- Point of Sale Knowledge
- Microsoft PowerPoint, Excel
- Cash Handling
- Food Service
- Food Prep
- Serving Experience
- Kitchen Experience
- Barista Experience
Languages
Spanish
Professional Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative
TELUS Health
09.2023 - 02.2024
Cashier/Sales Associate
Foot Locker
07.2022 - Current
Barista
Starbucks
07.2022 - 01.2023
Cashier/Server
The Jerk Box
09.2021 - 05.2022
Cashier/Garnisher
Swiss Chalet/ Harvey's
11.2020 - 12.2021
Line Cook/Prep Cook
Canada's Wonderland
11.2019 - 10.2021
Paralegal Studies
Humber College
High school diploma or GED -
St. Basil-the-Great College School
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