Kaysha Wells
Chilliwack,BC
Summary
Manager with strong team leadership skills. Hard-working individual who strives for excellence. Skilled in exceptional communication, time management, and problem-solving. I'm willing to learn more. I love to make people feel welcome and happy.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Department Manager
McDonald's
03.2020 - Current
- Maintained a professional work environment by addressing conflicts among staff members in a work-appropriate way.
- Prescreened candidates, interviewed and hired new employees.
- Developed and executed innovative promotions, driving increased foot traffic and sales.
- Trained and mentored staff on service excellence and operational procedures, enhancing team performance.
- Evaluated employee performance and provided constructive feedback to improve skills.
- Addressed customer complaints and helped provide them with the service they needed to be satisfied.
- Opened and closed location and monitored shift changes to uphold successful operations strategies.
- Managed and motivated employees to be productive and engaged in work.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Worked flexible hours across night, weekend, and holiday shifts.
- Handled cash, dropped deposits and entered into a spreadsheet to record data.
Education
High School Diploma -
GW Graham Secondary School
Chilliwack, BC07-2023
Skills
- Communication
- Problem solving
- Staff management
- Leadership
- Cash handling
- Learn quickly and efficiently
- Recruiting and hiring
- Time management
Languages
English
Native or Bilingual
Tagalog
Limited Working
Certification
- First aid level 1
- Food safety
Timeline
Department Manager
McDonald's
03.2020 - Current
High School Diploma -
GW Graham Secondary School