Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
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Kaysha Dovauo

Maple Ridge,BC

Summary

Dynamic Administrative Professional with a proven track record of delivering exceptional support in fast-paced environments. Proficient in office management, executive assistance, and facilitating administrative processes to enhance operational efficiency. Adept at managing multiple tasks simultaneously while maintaining a keen eye for detail. Strong interpersonal and communication skills with a commitment to providing top-tier service. Eager to leverage my expertise to contribute effectively to the team and drive organizational success.

Overview

8
8
years of professional experience

Work History

Real Estate - Transaction Specialist

EXP Realty
06.2021 - 02.2024
    • Used data entry skills to accurately document and input statements.
    • Responded to customer concerns and questions on daily basis.
    • Maintained strict client confidentiality in personal, telephone and email interactions to comply with preset standards and regulations.
    • Trained staff on procedures and guidelines to effectively execute daily tasks.
    • Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
    • Demonstrated strong organizational and time management skills while managing multiple projects.
    • Collaborated with escrow officers, title companies, inspectors, appraisers, attorneys, and other professionals to address any issues or discrepancies that arose during transactions.
    • Reviewed and executed confidential documents, contracts and disclosures.

Customer Service Representative

Motion Cares LP
05.2021 - 06.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Maintained high standards of customer service by building relationships with clients.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Real Estate - Mortgage Broker Office Administrator

My Property Central
05.2020 - 05.2021
  • Worked with underwriters to fix application problems and resolve issues.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Oversaw scheduling of timely loan closing to satisfy home builder and borrower needs.
  • Fielded customer complaints and provided solutions.
  • Filed completed loan applications with underwriting and made approval or denial recommendations.
  • Set up, stored and updated customer files, department records and regulatory paperwork.
  • Prepared documents such as purchase agreements and disclosures and used CRMs to complete all paperwork.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Assessed clients' financial data to determine loan suitability.
  • Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
  • Followed up with clients on missing loan documents, providing guidance on best way to complete application process.

Custom Broker

Summit Customs Brokers
10.2018 - 05.2020
  • Completed data entry tasks with accuracy and efficiency.
  • Lawfully cleared merchandise through customs per client and government requirements.
  • Reviewed international and domestic invoices for cargo shipments.
  • Prepared and processed import and export documentation according to customs regulations, laws or procedures.
  • Sorted documents and maintained organized filing process.
  • Followed SOPs with all customer account actions and data management to keep consistent service levels.

Receptionist

Spa Tranquila
01.2016 - 10.2018
    • Confirmed appointments, communicated with clients, and updated client records.
    • Kept reception area clean and neat to give visitors positive first impression.
    • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
    • Restocked supplies and submitted purchase orders to maintain stock levels.
    • Maintained confidentiality of information regarding clients and company.
    • Assisted in the onboarding of new employees by preparing orientation materials and providing guidance on company policies.
    • Operated multi-line telephone system to answer and direct high volume of calls.
    • Collected payments, processed transactions and updated relevant records.
    • Corresponded with clients through email, telephone, or postal mail.

Education

D - Office Administration

Okanagan College
Kelowna, BC
01.2015

High School Diploma -

Penticton Secondary School
Penticton, BC
06.2014

Skills

  • Document and File Management
  • Multitasking and Time Management
  • Strong Organizational Skills
  • Database and Client Management Systems
  • Meticulous Attention to Detail
  • Creative Problem Solving
  • CRM Software
  • Communication
  • Emotional Intelligence

Hobbies

  • Blogging/Web Development
  • Fitness Activities
  • Cooking
  • DIY Projects

Timeline

Real Estate - Transaction Specialist

EXP Realty
06.2021 - 02.2024

Customer Service Representative

Motion Cares LP
05.2021 - 06.2021

Real Estate - Mortgage Broker Office Administrator

My Property Central
05.2020 - 05.2021

Custom Broker

Summit Customs Brokers
10.2018 - 05.2020

Receptionist

Spa Tranquila
01.2016 - 10.2018

D - Office Administration

Okanagan College

High School Diploma -

Penticton Secondary School

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Kaysha Dovauo