Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kayress Dominguez

Sacramento,CA

Summary

Enthusiastic leader with a proven track record of building and inspiring high-performing teams. Thriving on fostering strong, lasting relationships with customers and partners, ensuring mutual success. A keen ability to make independent decisions and exercise sound judgment and consistently deliver impactful results that contribute to organizational success. Deeply committed to using tailored training and proactive monitoring to boost employee engagement and elevate team performance, contributing to both individual and company-wide growth.

Overview

9
9
years of professional experience

Work History

Office Manager/Lead Claims Processor

River City Appliance, Inc.
06.2019 - 04.2025
  • Collected sensitive information with discretion, preserving confidentiality of company documents and customer information.
  • Provided top-notch customer service by addressing client inquiries and resolving concerns quickly and efficiently via phone and email.
  • Oversaw accurate financial records through regular reconciliation of accounts payable and receivable transactions with multiple accounts in different industries.
  • Managed approximately 25 vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Developed comprehensive training policy manuals; outlining procedures and guidelines, contributing to a well-organized workplace culture.
  • Effectively handle "case by case" situations with positive results.
  • Fostered a positive work environment by quickly addressing employee concerns and supporting team morale.
  • Managed a team of technicians, overseeing daily route dispatch and ensuring efficient scheduling and timely service delivery.
  • Identified areas for improvement in the claims process, leading to the development of new procedures to ensure maximum claim payment.
  • Enhanced customer satisfaction by providing accurate, timely, and thorough claim evaluations and settlements.
  • Managed high-volume caseloads and maintaining exceptional quality standards, contributing to overall departmental success.
  • Followed up with customers and work orders on unresolved issues.
  • Managed workload and priorities to meet claims processing deadlines and verify claims eligibility and accuracy.
  • Utilized specialized software (Rossware) to process incoming claims, enter data and generate reports.
  • Monitored and reported on claims processing data to help senior management make informed decisions.
  • Generated, posted and attached information to claim files.
  • Calculated adjustments, premiums and refunds, collected premiums and issued accurate receipts.

Assistant Store Manager

W. L. May Co.
07.2016 - 01.2019
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
  • Reported issues to higher management with great detail.
  • Maintained updated product knowledge to successfully educate and advise customers.
  • Reviewed and approved purchase orders and invoices for accuracy and completeness.
  • Generated reports on purchasing activities to support management decisions.
  • Monitored inventory levels and avoided shortages with timely replenishment of stock.

Education

General Education - General Studies

American River College
Sacramento, CA

High School Diploma -

San Juan Choices Charter
Sacramento, CA
06-2007

Skills

  • Team Leadership & Development: Experienced in leading teams with enthusiasm and motivation, fostering a collaborative environment where everyone can excel and contribute to the bigger picture
  • Relationship Building: Skilled in cultivating strong, long-term partnerships with both clients and colleagues, always working to create win-win situations and maintain trust
  • Decision Making & Problem Solving: Adept at making quick, confident decisions that drive positive results, even under pressure, and always keeping the bigger organizational goals in mind
  • Employee Engagement: Passionate about using personalized coaching and ongoing feedback to empower teams, boost morale, and help individuals grow professionally
  • Results-Driven Approach: Consistently delivering measurable outcomes that enhance company performance while keeping the focus on sustainable growth and development

Timeline

Office Manager/Lead Claims Processor

River City Appliance, Inc.
06.2019 - 04.2025

Assistant Store Manager

W. L. May Co.
07.2016 - 01.2019

General Education - General Studies

American River College

High School Diploma -

San Juan Choices Charter

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Kayress Dominguez