Ka Young (Kaylie) Park
Surrey,Canada
Summary
A hardworking, organized, and detail-oriented professional who successfully manages multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals and ability to handle multiple projects simultaneously with high accuracy.
Overview
20
20
years of professional experience
Work History
Assistant Manager, Quality Assurance
Kim’s Choice Food Inc.
05.2020 - Current
- Provide regulatory consulting services to food safety regulations, licensing, and food product labels for compliance with the Canadian Food Inspection Agency (CFIA) for Korean manufacturers and exporters
- Work closely with the sales team, assisting them with new product listings such as reviewing food safety regulations and creating labels in compliance with the Canadian Food Inspection Agency (CFIA), US Food & Drug Administration (FDA) and other regulatory agency
- Review import regulations and food product labels for the U.S., Canada, Europe, and Mexico buyers
- Stay current with any changes to food regulatory requirements.
Assistant Manager, Administration
Kim’s Choice Food Inc.
05.2020 - Current
- Provide office support and administrative assistance to staff
- Provide guidance and instruction to employees on office procedures
- Record and manage employees' vacations, sick days, hiring, and terminations
- Maintain and organize files, work areas, and office equipment
- Regularly check and order all supplies to maintain office efficiency
- Regularly update administrative forms and documents for employees
- Track time and manage attendance using a clock-in clock-out system.
Accounting Assistant
Kim’s Choice Food Inc.
05.2020 - Current
- Perform data entry and maintain accurate records of financial transactions
- Process invoices, payments, and expenses
- Data entry of accounts payables and receivables into QuickBooks
- Data entry of credit card transactions into QuickBooks
- Prepare cheques and electronic wire payments weekly
- Support and manage accounts receivables for collections communication and tracking on past due invoices
- Perform monthly bank and credit card reconciliations using Quickbooks Online
- Liaison for external accounting firm at year-end for tax and audit processes
- Perform other accounting duties as assigned.
Assistant Manager/Lottery Salesclerk
Shefield & Sons Tobacconist
06.2004 - 05.2020
- Upsell lottery tickets by promoting new products and promotions to every single customer visiting the store
- Perform the daily task of ordering and merchandising products and checking inventory
- Be an active listener and handle customer complaints in the most efficient and friendly manner.
Customer Account Manager
Open Connection
05.2017 - 12.2019
- Cold call potential and existing customers to upsell phones and home services
- Create sales opportunities with walk-in customers
- Maintain a high level of product and service knowledge
- Ensure customers are satisfied with suggestions and solutions for their concerns.
Sales Representative
Telus Corporate Store
07.2013 - 05.2017
- Provide an exceptional client experience by selling leading-edge products and services
- Continuously learn and develop sales skills through regular coaching from managers
- Understand customer's needs and offer products, services and support that will best fulfill them
- Work collaboratively with team members to reach personal and store sales goals
- Stay on top of the latest technologies and provide clear and best solutions for customers.
Customer Service Agent
Koambra Canada, Inc.
01.2010 - 11.2010
- Accept service calls and dispatch technicians for Samsung in-home warranty service
- Order parts needed for the repair service and check inventory daily
- Follow up with customers' feedback after the service.
Education
Hospitality Management Diploma Program -
Vancouver Community College
City Centre Vancouver, BC01.2009
Skills
- Quality control
- Consulting
- Attention to detail
- Adaptability and flexibility
- Organizational skills
Personal Qualifications
- An excellent and proactive team player
- Quick learner and comfortable with technology
- Exceptional customer service skills
- Experience in meeting sales and customer service targets
- Easily adaptable to an ever changing, fast paced environment
- Outgoing, positive personality
- Fluent in English and Korean
Activities
Volunteer- Vancouver 2010 Winter Olympics
Languages
English
Full Professional
Korean
Native or Bilingual
Timeline
Assistant Manager, Quality Assurance
Kim’s Choice Food Inc.
05.2020 - Current
Assistant Manager, Administration
Kim’s Choice Food Inc.
05.2020 - Current
Accounting Assistant
Kim’s Choice Food Inc.
05.2020 - Current
Customer Account Manager
Open Connection
05.2017 - 12.2019
Sales Representative
Telus Corporate Store
07.2013 - 05.2017
Customer Service Agent
Koambra Canada, Inc.
01.2010 - 11.2010
Assistant Manager/Lottery Salesclerk
Shefield & Sons Tobacconist
06.2004 - 05.2020
Hospitality Management Diploma Program -
Vancouver Community College
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