Kayoung Lee
Toronto,ON
Summary
Coordinated Hotel Front Supervisor with more than 2 years of experience working for hotel. Diligent team player committed to providing exceptional guest services by directing staff, managing individual and group bookings and resolving common customer service issues. In-depth knowledge of hospitality industry and business administration.
Overview
6
6
years of professional experience
Work History
Sales Associate
Multicampus
01.2022 - 07.2023
- Planned and coordinated educational events and activities such as Online and Offline.
- Managed educational program budget and prepared offline education program.
- Actively listened to customers, handled concerns quickly.
Hotel Front Desk Supervisor
Orient Hotel & Resort
10.2018 - 01.2022
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Volunteer Manager
2018 Pyeongchang Olympic Organization
12.2017 - 02.2018
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
Cashier & Coffee Barista
TouslesJours(Bakery)
01.2017 - 07.2017
- Cleaned counters, machines, utensils, and seating areas daily.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Processed customer orders and accurately handled payment transactions.
Education
ESL
ILSC
Toronto, ON01.2024
Hotel And Resort Management
Hanrim Sungsim College
03.2017
Skills
- Adapt to Diverse Groups
- Multitasking Strengths
- Microsoft Office
- Coffee Machinery
- POS System Operations
- Table Setting Knowledge
Timeline
Sales Associate
Multicampus
01.2022 - 07.2023
Hotel Front Desk Supervisor
Orient Hotel & Resort
10.2018 - 01.2022
Volunteer Manager
2018 Pyeongchang Olympic Organization
12.2017 - 02.2018
Cashier & Coffee Barista
TouslesJours(Bakery)
01.2017 - 07.2017
ESL
ILSC
Hotel And Resort Management
Hanrim Sungsim College
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