Kayona Lovelace

Adept Collections Agent with proven expertise in account management and conflict resolution, honed at Canadian Credit Protection. Excelled in reducing collections receivables through effective payment arrangements and skip tracing. Demonstrated exceptional customer relations and Microsoft Excel skills, achieving high recovery rates without compromising service quality. Adept Collections Agent with a proven track record at Canadian Credit Protection, showcasing expertise in account management and skip tracing. Excelling in conflict resolution and customer relations, I consistently negotiated repayment plans, reducing receivables significantly. My proficiency in Microsoft Excel and critical thinking ensures optimal productivity and compliance with regulatory standards.