Kayode Benson

• Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
• Supervised team members to confirm compliance with set procedures and quality requirements.
• Worked with team to identify areas of improvement and devised solutions based on findings.
• Developed effective improvement plans in alignment with goals and specifications.
• Conducted training and mentored team members to promote productivity and commitment to friendly service.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
• Educated staff on organizational mission and goals to help employees achieve success.

• Managed over 2000 staff and vendor Account payables/receivables
• Teamed up with human resources to assist Colleagues with staff benefits and paystubs
• Teamed up with purchasing and stores department on cost management, inventory control
• Ensuring compliance with all necessary financial regulations relating to industry
• Also involved in administrative support as necessary
• Delivered regular team meetings for aligned work towards common goals.
• Cultivated positive, productive team environments, resolving conflicts quickly.
• Facilitated meetings to communicate team performance goals and results.

Sensitized Community Members of various hazards in the community

• Sensitized community on emergency response plans again Fire, Flood and other disasters
• Mentored younger community members on higher education and career paths
• Sensitized the community on pollution and Environmental cleanliness
• Assisted various communities to clean drainage and streets.

• Handle complaints
• Assisted call-in customers with questions and orders.
• Provide appropriate solutions and alternatives within the time limits
• Providing solutions for customers via phone.
• Responded to customer needs through competent customer service and prompt problem-solving.
• Trained new employees on best practices and customer care procedures to eliminate inefficiencies.
• Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
• Built strong relationships with customers through positive attitude and attentive response.

• Ensured timely and efficient communication among executive members of theassociation, university staff, and students of the Department of Economics, University of Nigeria
• Led the committee charged with organizing the 2015 dinner and awards party for students in the Department of Management and Accounting, Obafemi Awolowo University
• Collaborated with other program coordinators to achieve consistency in program objectives and services.
• Developed program marketing and outreach strategies to increase awareness and attract new participants.
• Provided technical support to staff with necessary resources to carry out duties successfully.