KAYNUTH HAQUE

• Providing knowledgeable technical support and troubleshooting guidance pertaining to network, Internet and cable.

• Delivering exceptional customer experience while staying within company's support scope guidelines.

• Educating customers in realizing the full benefit of their Rogers products and services.

• Looking for opportunities to improve Rogers business and elevate customer experiences

• Promoting and sell the features, advantages, and benefits of Rogers products and services to customers

• Employing time management and multi-tasking skills to maintain high service levels

• Thoroughly documenting customer interactions and escalate potential service issues

• Identifying opportunities to improve customer service levels

• Providing feedback to leadership teams to improve environment

• Activation and troubleshooting support for Legacy DCT's and Internet.

• Responsible for integrity of Phone numbers and regulatory commitments ensuring customer safety and reduces business risk of liability

• Collect and utilize customer feedback to implement positive changes within the restaurant and enhance the customer experience
• Maintain accurate financial records by reconciling cash and credit card transactions
• Direct team members on effective methods, operations, and procedures to maintain high-quality service and satisfaction
• Efficiently manage inventory and ordering of supplies to reduce waste and improve cost-effectiveness
• Quickly identify and skillfully resolve problem situations to the satisfaction of all parties
• Develop and promote a positive atmosphere to guarantee exceptional food and service to all customers
• Manage and supervise staff selection, training, and scheduling to ensure efficient operations and excellent customer service.

• Greeted customers, discussed specials, and took drink orders to enhance the customer experience
• Demonstrated excellent knowledge of the menu and suggested appropriate options to customers with food allergy concerns
• Collaborated with kitchen staff to accurately update customers on unavailable dishes and wait times
• Utilized POS system to place orders, manage bills, and handle complimentary items
• Maintained a clean dining room and work areas by busing and resetting tables
• Upsold higher-end products to customers increase sales significantly
• Restocked supplies, ice, trays, and delivery bags during slow periods.