Dedicated and results-driven professional with a proven track record in delivering exceptional customer service and driving sales growth. Adept at building rapport with customers, I excel in understanding their needs and providing tailored solutions to ensure a positive experience. With a solid background in both customer service and sales roles, I bring a unique blend of interpersonal skills and revenue-generating strategies.
-Provided timely and accurate responses to customer queries via email, chat, and other online communication channels.
-Embraced new technologies and process improvements to enhance the efficiency of customer service operations.
-Offered product knowledge and assistance to guide customers in making informed decisions.
-Effectively multitasked to serve multiple tables simultaneously, maintaining a smooth and efficient workflow.
-Promoted daily specials and upsold additional menu items, contributing to increased sales.
-Addressed customer concerns promptly and professionally, seeking resolutions to ensure customer satisfaction.
-Utilized point-of-sale systems to track inventory levels, sales trends, and reorder needs.
-Identified and addressed skill gaps, providing ongoing training to enhance staff performance.
-Oversaw cash handling procedures, including cash register reconciliation and bank deposits.
-Utilized suggestive selling strategies to increase average transaction value and enhance overall sales performance.
-Coordinated alterations and fittings with in-house tailors to meet customer preferences.
-Assisted in receiving and organizing merchandise shipments, ensuring accurate stock levels on the sales floor.
-Coordinated break schedules and delegated tasks to maintain a smooth and productive workflow.
-Implemented inventory control measures to minimize waste and optimize cost efficiency.
-Ensured a high level of customer satisfaction by monitoring service standards and addressing customer concerns promptly and professionally.
-Focusing on solutions rather than problems
-Juggling multiple tasks efficiently without compromising quality
-Ability to adapt to new tools, processes, or information
-Effective verbal and written communication
-Ensuring a high level of customer satisfaction
-Negotiating with team members, clients, or vendors
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