Kaylyn Sutcliffe
Whitby
Summary
Patient Engagement Lead with extensive experience in fostering relationships with patients and advocacy groups. Proven success in executing strategic initiatives that prioritize patient needs. Recognized for strong leadership and communication skills that enhance team collaboration and drive organizational success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Manager, Patient Engagement and Policy Strategy
AstraZeneca Canada
03.2023 - Current
- Developed and strengthened partnerships with patient advocacy groups in multiple therapeutic areas, including gastric, oncology, respiratory, cardiac/renal and rare diseases, and successfully expanded outreach with new partners.
- Coordinated with key internal departments (market access, marketing, compliance, legal, communications) to improve stakeholder communication/relationships, increasing patient access to vital therapies.
- Led initiatives incorporating patient experiences into corporate strategies, strengthening AstraZeneca’s patient-centered focus.
- Developed and executed advocacy programs to boost disease awareness, improve diagnosis, and advocate for policy changes facilitating care access.
- Ensured all collaborations with advocacy groups met high ethical standards and compliance requirements.
- Led educational campaigns and support programs to enhance understanding of therapeutic areas and address the unmet needs within the patient populations.
- Applied deep knowledge of Canadian healthcare to address regulatory and communication challenges, advocating effectively for patient needs.
Patient and Family Engagement Leader
Ontario Shores Centre for Mental Health Sciences
07.2021 - 03.2022
- Developed and managed the hospital’s patient and family engagement strategy which included creating key points to incorporate the patients voice into our work and championing patient-centricity by having patients sit on strategic planning working groups.
- Worked with cross-functional teams to develop hospital policies to ensure quality standards are being implemented that helps improve patient experience.
- Worked with SLT to ensure patient and family representatives are included in all levels of hospital decision-making.
- Led implementation of patient/caregiver feedback to create strong data to develop QI projects and informed solutions throughout the hospital.
Manager, Cancer Prevention
Canadian Cancer Society
02.2015 - 07.2021
- Led chronic disease and prevention programs that brings together healthcare & community to provide preventative care to patients using proven behaviour science techniques.
- Led the development of a secure online health management software that is used within the patient’s circle of care and for the patient to monitor and track their own health outcomes.
- Led social marketing campaign to recruit volunteer peer health coaches and patients into the program.
- Led the development of the peer health coach training curriculum and all relevant training, monitoring, support resources and processes.
- Collaborated with program evaluation specialists to embed a rigorous evaluation to inform how best to further scale, spread, and/or adapt the initiative including a detailed process evaluation and centralized quality assurance oversight to ensure fidelity of the intervention delivery and optimize sustainability.
- Provided ongoing communication to senior leadership, program funders and relevant stakeholder.
- Developed and led national chronic disease prevention programs working with stakeholders at the federal and provincial level of government, pharmaceutical, community organizations and the healthcare sector. Each program used a community engagement framework to co-design programs with the community, for the community.
Education
Masters - Human Kinetics, Respiratory Physiology/ Environmental Health Impacts
Laurentian University/Université Laurentienne
01.2011
Bachelor - Physical Health & Education, Health Promotion
Laurentian University/Université Laurentienne
01.2009
Skills
- Strategic planning
- Stakeholder relations
- Patient-centric care
- Cross-functional collaboration / coordination
Certification
- PMP - Project Management Professional
Timeline
Senior Manager, Patient Engagement and Policy Strategy
AstraZeneca Canada
03.2023 - Current
Patient and Family Engagement Leader
Ontario Shores Centre for Mental Health Sciences
07.2021 - 03.2022
Manager, Cancer Prevention
Canadian Cancer Society
02.2015 - 07.2021
Masters - Human Kinetics, Respiratory Physiology/ Environmental Health Impacts
Laurentian University/Université Laurentienne
Bachelor - Physical Health & Education, Health Promotion
Laurentian University/Université Laurentienne
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